Patient Financial Nav Advisor

Job Description

Job Description

TEMP PATIENT FINANCIAL NAVIGATION ADVISOR

Schedule:

• Monday - Friday.
• 9:00 AM - 3:00 PM.
• Onsite.

Responsibilities:

• Serve as the patient's financial liaison from physician order through the billing cycle.
• Verify insurance benefits, prior authorizations, and patient financial responsibility.
• Provide cost estimates for office visits, procedures, surgeries, and diagnostic services.
• Educate patients on insurance coverage and payment options.
• Collect payments or establish payment arrangements.
• Communicate with patients via phone, written correspondence, and MyChart.
• Document and manage patient information using EPIC.

Requirements:

• High school diploma required; Associate's degree preferred.
• Minimum 3 years of experience in healthcare revenue cycle, registration, insurance verification, patient financial responsibility, and point-of-service collections.
• EPIC experience required.
• Experience using payer portals, NaviNet, Passport, or similar eligibility systems.
• Strong knowledge of medical terminology, health insurance plans, and patient financial responsibility.
• Excellent customer service and communication skills.