Regional Supply Operations Manager

Job Description

Job Description

Job Title: Regional Supply Operations Manager

Department: Delivery

Status: Full Time / Exempt

Reports To: Director of Supply Operations

The Regional Supply Operations Manager is a key leader responsible for the day-to-day execution and performance of warehouse, inventory, and delivery functions within a designated geographic region. Reporting directly to the Director of Supply Operations, this role bridges the gap between high-level strategy and floor-level execution. You will ensure that regional facilities operate safely, meet fulfillment and delivery SLAs, and maintain precise inventory control while fostering a culture of continuous improvement and customer engagement.

• Regional Operational Oversight:
  • Execute daily warehouse, fulfillment, and shipping and delivery activities across regional sites.
  • Ensure all locations follow standardized processes for receiving, picking, packing, and staging inbound and outbound orders.
  • Oversee all facility and property concerns, including HVAC systems, security systems, landscaping, and structural maintenance such as roof repairs.
  • Ensure all equipment, including forklifts and vehicles, is on site, properly maintained, and fully operational.
• Inventory Accuracy and Control:
  • Implement and monitor established inventory strategies at the regional level, including cycle count programs and strict transaction discipline.
• Delivery & Fleet Execution:
  • Manage regional delivery operations and route planning.
  • Monitor driver performance and ensure 100% compliance with DOT and safety regulations, including reporting on all safety-related issues and accidents.
• Safety & Compliance:
  • Serve as the regional authority on safety.
  • Stay current on OSHA regulations and work with each branch to ensure all active employees maintain up-to-date training, including forklift and HazMat certifications.
• Performance Management:
  • Track and report on regional KPIs (e.g., On-Time Delivery, Order Accuracy, Route Stop Completion Rates, and Freight/Delivery Costs) to identify performance gaps and implement corrective actions.
• Team Leadership:
  • Recruit, interview, and train team members across buildings with assistance from HR.
  • Lead, coach, and mentor staff while facilitating "Innovative Activity of the Month" events and attending CARE and Branch Connection meetings.
  • Coordinate uniform purchases
  • Manage employee relations, including PTO, timecards, staffing needs, and performance reviews.
  • Process Improvement
    • Identify and execute process enhancements to reduce costs, improve safety, and increase throughput within your facilities.
  • Cross-Functional Liaison:
    • Act as the primary point of contact for regional Sales and Customer Care teams to resolve localized fulfillment or delivery escalations.
  • Culture & Communication:
    • Demonstrate core values and the Brand Promise daily.
    • Maintain open communication with the Director of Supply Operations regarding quarterly goals, employee insights, and operational risks.

• Minimum Qualifications:
  • Bachelors degree in supply chain, logistics, business or a related field preferred (or equivalent professional experience)
  • Minimum of 5 years in warehouse, distribution or supply chain management with at least 3 years in multi-site supervisory role
  • PC literate with working knowledge of Microsoft Office (Excel, Word, Outlook) and comfortable learning systems and processes
  • Solid understanding of DOT regulations, fleet safety and OSHA compliance. Experience with forklift certification is a plus.
  • Ability to work well under pressure and meet deadlines.
  • Strong attention to detail with the ability to handle detailed information accurately.
  • Effective written and verbal communication skills for reporting to both team members and upper management.
  • Strong prioritization skills
• Physical Requirements
  • Ability to stand and walk for extended periods of time while performing warehouse, fleet, and supervisory duties.
  • Ability to sit for prolonged periods of time while performing administrative tasks, route planning, and computer-based work.
  • Ability to lift, carry, push, or pull up to 50 pounds as needed for materials handling, equipment movement, and assistance in warehouse operations.
  • Ability to bend, stoop, reach, and climb as required to inspect vehicles, equipment, and warehouse areas.
  • Ability to travel between regional facilities and facilitate shuttles between corporate and branch offices as required.

As an Innovative Office Solutions employee, you are eligible for medical, dental, vision, HSA, FSA, Short and Long Term Disability, Basic Life and AD&D Insurance, Voluntary Life & AD&D Insurance, Voluntary Benefits and 401(k) if you work 30 or more hours per week. Benefits are effective on the first day of the month following or coinciding with 30 days of employment. Innovative also provides a discretionary yearly bonus based on company profitability.

Equal Employment Opportunity 7.2026