Automotive General Manager Weekends Off Westgreen Stockdick

Job Title Automotive General Manager Location 500 Westgreen Blvd, Katy, United States, 77450 23140 Stockdick School Road, Katy, United States, 77493 Job Overview Christian Brothers Automotive is currently seeking a General Manager to oversee the teams at two locations. This person will need to strive to provide unmatched service to both our guests and their vehicles while maintaining honesty and integrity in all communications and service recommendations. The Franchise Operator position is directly responsible for all aspects of the locations operations. Responsibilities Manage office and shop personnel and daily operations Follow and enforce all company policies and procedures as outlined in the current Employee Handbook Take necessary corrective and/or disciplinary action for employee non-compliance Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals Direct the smooth, orderly and organized operation of the store Maintain a personal positive attitude and positive communications at all times Develop estimates and work orders. Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians Ensure selection of quality parts Ensure target margins are achieved Open and close stores on a daily basis Perform daily accounting closing and balancing procedures Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or Operators Ensure all equipment is fully operational and in good working order. Ensure technicians have the resources needed to do their job Serve as the primary communications interface to the customers, before, during and after service Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity Other duties may be assigned Qualifications At least 5 years experience in automotive repair, preferably in Fixed Operations and/or Service Management Must have strong interpersonal/communication skills Strong customer service focus Ability to effectively lead and manage service manager/writer position Ability to effectively lead and manage automotive technicians Solid track record in automotive repair estimating and repair order generation Significant experience in KPI reporting (ticket averages, car count, labor and parts reporting) Significant experience in retail sales/service Windows PC skills, including MS Office TekMetric or similar shop management system experience Physical Requirements Being on your feet for the majority of the workday (standing, walking, etc) Occasionally lifting and carrying objects over 50 lbs. Driving manual transmission vehicles Keeping a brisk work pace in a high-volume environment Communicating clearly with customers and team members via phone and computer Additional Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation (CBAC) is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. All of your information is kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive is an At-will employer. #J-18808-Ljbffr Christian Brothers Automotive