Financial Counselor

Job Title: Financial CounselorLocation: Southern Hospital SitesDepartment Name: Patient Financial ServicesReq #: 0000254888Status: HourlyShift: DayPay Range: $23.04 - $30.73 per hourPay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.The compensation offered to the candidate selected for the position will depend on several factors, including the candidates educational background, skills and professional experience.Job SummaryRWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care.

The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution.Key ResponsibilitiesVerify insurance eligibility and benefits to ensure financial clearance prior to or during careIdentify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-payScreen patients for eligibility programs and submit applications timely for approval.Create financial estimates and collect point-of-service payments when appropriateEducate patients and families on financial responsibility, coverage options, and available resourcesAct as a patient advocate, addressing concerns related to billing, access to care, and service qualityCollaborate with social workers and case management to support funding for discharge planningEnsure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverageResearch and resolve issues that may delay payment or account resolutionSupport quality, productivity, and collection goals while maintaining patient-centered servicePartner across the revenue cycle and hospital departments to facilitate efficient account resolution.Required QualificationsHigh School Diploma or GED required (or completion within one year of hire)Minimum 4 years of hospital billing, accounting, or related healthcare financial experienceKnowledge of Medicaid, Charity Care, uncompensated care, and insurance regulationsFamiliarity with medical terminology and insurance verification preferredPrior experience in hospital admissions or patient financial services preferred.Strong attention to detail and computer proficiencyEffective verbal and written communication skillsBilingual skills: English/Spanish/Arabic/Creole or Portuguese Scheduling Requirements:Full-time (37.5 hour work weeks)Various Locations:Monmouth Medical Center - Long Branch, NJMonmouth Medical Center South - Lakewood, NJCommunity Medical Center - Toms River, NJVarious Schedules Available: (8-4, 9-5, 10-6)Rotating holidays & weekends requiredWork EnvironmentHospital-based, patient-facing roleRegular interaction with patients, families, visitors, clinical staff, and hospital departmentsWhy Join RWJBarnabas HealthRWJBarnabas Health is New Jersey’s largest integrated healthcare system, committed to delivering high-quality, equitable care while supporting the communities we serve. We offer opportunities for growth, meaningful work, and the chance to make a real impact on patients’ lives during critical moments.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.

These benefits and resources include, but are not limited to:Paid Time Off including Vacation, Holidays, and Sick TimeRetirement PlansMedical and Prescription Drug InsuranceDental and Vision InsuranceDisability and Life InsurancePaid Parental LeaveTuition ReimbursementStudent Loan Planning SupportFlexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Community and Volunteer OpportunitiesDiscounts Through our Partners such as NJ Devils, NJ PAC, and Verizon….and more!Job Title: Financial CounselorLocation: Central Hospital SitesDepartment Name: Patient Financial ServicesStatus: HourlyShift: DayPay Range: $23.04 - $30.73 per hourThe above reflects the anticipated annual salary range for this position if hired to work in New Jersey.The compensation offered to the candidate selected for the position will depend on several factors, including the candidates educational background, skills and professional experience.Job SummaryRWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care.

The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution.Key ResponsibilitiesVerify insurance eligibility and benefits to ensure financial clearance prior to or during careIdentify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-payScreen patients for eligibility programs and submit applications timely for approval.Create financial estimates and collect point-of-service payments when appropriateEducate patients and families on financial responsibility, coverage options, and available resourcesAct as a patient advocate, addressing concerns related to billing, access to care, and service qualityCollaborate with social workers and case management to support funding for discharge planningEnsure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverageResearch and resolve issues that may delay payment or account resolutionSupport quality, productivity, and collection goals while maintaining patient-centered servicePartner across the revenue cycle and hospital departments to facilitate efficient account resolution.Required QualificationsHigh School Diploma or GED required (or completion within one year of hire)Minimum 4 years of hospital billing, accounting, or related healthcare financial experienceKnowledge of Medicaid, Charity Care, uncompensated care, and insurance regulationsFamiliarity with medical terminology and insurance verification preferredPrior experience in hospital admissions or patient financial services preferred.Strong attention to detail and computer proficiencyEffective verbal and written communication skillsBilingual skills: English/Spanish/Arabic/Creole or Portuguese Scheduling Requirements:Full-time (37.5 hour work weeks)Various Locations:Monmouth Medical Center - Long Branch, NJMonmouth Medical Center South - Lakewood, NJCommunity Medical Center - Toms River, NJVarious Schedules Available: (8-4, 9-5, 10-6)Rotating holidays & weekends requiredWork EnvironmentHospital-based, patient-facing roleRegular interaction with patients, families, visitors, clinical staff, and hospital departmentsWhy Join RWJBarnabas HealthRWJBarnabas Health is New Jersey’s largest integrated healthcare system, committed to delivering high-quality, equitable care while supporting the communities we serve. We offer opportunities for growth, meaningful work, and the chance to make a real impact on patients’ lives during critical moments.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.

These benefits and resources include, but are not limited to:Paid Time Off including Vacation, Holidays, and Sick TimeRetirement PlansMedical and Prescription Drug InsuranceDental and Vision InsuranceDisability and Life InsurancePaid Parental LeaveTuition ReimbursementStudent Loan Planning SupportFlexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Community and Volunteer OpportunitiesDiscounts Through our Partners such as NJ Devils, NJ PAC, and Verizon….and more!