Unified Communications Telecom Administrator

Job Description

Job Description

About the Role

Vamonos IT is seeking a Unified Communications (UC) Telecom Administrator responsible for the provisioning, configuration, monitoring, and maintenance of enterprise voice and Unified Communications platforms. This role ensures reliable, secure, and high-quality communication services throughout all of our Federal Customer’s locations. The ideal candidate will manage endpoint provisioning, carrier coordination, user access support, escalation handling, and continuity-of-mission communications while supporting modernization initiatives and the transition to a Microsoft Teams-based UC environment.

Required Skills & Qualifications

• Strong expertise in telecommunications and UC technologies, including:
  • Avaya Government Cloud telephony
  • Cisco Unified Communications infrastructure
  • Microsoft Teams collaboration services
• Proficiency in endpoint provisioning and lifecycle management
• Experience coordinating with telecommunications carriers and service providers
• Experience supporting enterprise communication platforms and ensuring SLA compliance
• Technical knowledge of hybrid cloud and on-premises environments
• Ability to manage escalations and continuity-of-mission communications
• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder engagement abilities
• Familiarity with modernization and cloud migration initiatives
• Experience managing vendor relationships and escalations
• Must be able to obtain and maintain a Public Trust clearance
• Must be local as this is a 100% onsite role.

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) Collaboration or equivalent certification
• Microsoft Certified: Azure Solutions Architect Expert or similar certification
• Experience supporting federal agencies or enterprise telecommunications environments
• Experience with enterprise UC modernization programs

Responsibilities

• Provision, configure, and maintain enterprise voice and UC platforms
• Coordinate carrier services and telecommunications support activities
• Manage user access, endpoint deployment, and communication services
• Resolve incidents, troubleshoot issues, and support service restoration
• Monitor platform performance and ensure compliance with established SLAs
• Support continuity-of-mission communication requirements
• Assist with migration and modernization projects, including Microsoft Teams adoption
• Work closely with vendors, customers, and technical teams to maintain operational excellence
• Maintain technical documentation and operational procedures

About Vamonos IT

Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. Our mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success while fostering a culture of teamwork and professional development.

Our Benefits Include

• Paid Federal Holidays
• Health, Dental, and Vision Insurance Options
• Simple IRA with Matching
• Robust Paid Vacation Policy
• Continuing Education Assistance
• Short-Term Disability
• Company-Provided Life Insurance