Front Desk Agent | Buffalo Marriott LECOM HARBORCENTER

* Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel

requirements.

• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated

departments/personnel.

• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience

preferred. * Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Job Type: Full-time & Part-time Pay: $17 per hour Work Location: In person. Benefits:

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.