Personal Lines Account Manager

Personal Lines Account Manager

North Cascade Insurance in Anacortes, WA is looking for a Personal Lines Account Manager for their busy office.

In this position you will be responsible for the following:

Personal Lines Account Manager are the cornerstone of the personal lines services team. This position answers all inbound personal lines service calls. They perform service and sales for customers including but not limited to adding/deleting/replacing vehicles, changing coverage's, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers.

Responsibilities and Duties:

Personal Lines Account Manager will handle customer service requests in a professional and knowledgeable manner.

They will determine all impacts/needs associated with the service request, including impacts to other coverages or policies.

During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer's request and educate the customer on ways to mitigate their risk.

The Account Manager will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy.

Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.

Job Requirements/Competencies:

Property and Casualty preferred

2 years Agency experience preferred

AMS360 experience preferred

Excellent communication skills; verbally and written.

Detail oriented and able to maintain compliance standards.

Must be dependable, provide timely response, and complete of work activities.

North Cascade offers a full and attractive benefits package including;

$25-$30/hr depending on experience

Health Insurance

Dental and Vision Insurance

401(k) with matching employer contributions.

HSA and FSA

Paid sick and vacation leave