Field Support Analyst

Systems/Software proficiencies:

Windows 11

Office 365

InTune

Azure

Active Directory

Imaging Process

As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do:

• Set up, operate, and support AV equipment for meetings, training sessions, and events.

• Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.

• Edit content for the documentation of software applications and hardware environments.

• Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.

• Conduct research and interviews with technical and business personnel.

• Provide ad-hoc technical assistance to end users as needed.

• Support changes or enhancements to templates and other documentation standards.

• Have some knowledge of standard principles with limited practical experience in applying them.

• Lead by example and model behaviors that are consistent with RISE values.

• Impact the quality of own work.

• Work within standardized procedures and practices to achieve objectives and meet deadlines.

• Exchange straightforward information, ask questions, and check for understanding.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Ability to use existing procedures to solve standard AV and technical support problems.

• Experience with analyzing information and standard practices to make judgments.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Organizational skills with a strong inquisitive mindset.

• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.