Clinical Business Operations Representative 1

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The University of Miami/UHealth Department of Dermatology has an exciting opportunity for a full-time Clinical Business Operations Representative 1 to work in Miami, FL. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

• Provides coverage for responsibilities of co-workers when assigned or as need arises.

• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

• Maintains confidentiality of all information.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions

• Obtain request forms from Lab, assure that biopsy numbers are in consecutive order and are accounted for.

• Enter patient demographic information in Power Path computer system.

• Enter clinical description and grossing measurements for each specimen in Power Path.

• Contact referring physician’s office if missing information.

• Review daily work queues and resolve pending information in order for claims to be released to billing division.

• Obtain biopsy request forms and tapes from Dermatopathologist.

• Enter biopsy number in system and pull up demographic topography information.

• Enter any “canned” macro codes in system. Edit macro text if necessary.

• Transcribe dictation for each biopsy. This will include, but not limited to, the diagnosis, microscopic findings dermatopathologist interpretation and notes to referring physician regarding the specimen.

• Send all the transcribed path reports through spell check function. Add any new terminology to the dictionary after the spelling as been verified in the Medical and Dermatology Dictionary or other source.

• After entire day’s transcription has been completed, place biopsy reports in numeric order and place on Dermatopathologist’s desk for sign out.

• All tapes are to be dated and held for two working days, after which time they can be erased and re-used.

• After Dermatopathologist has signed out all reports, put request forms and reports in numerical order, attach a copy of the biopsy count list and forward to Billing Registration office.

• Answer telephones, assist caller or re-direct call.

• Prepare all paper work and select slides for consults that are sent out and record in lab log and file copies in consult binder.

• Review consult binder every Friday to determine if slides are outstanding.

• Contact lab where consult was sent to request that slides/blocks be returned.

• Record return slides in lab log and in consult binder and re-file slides.

• Print daily specimen log.

• Print case back log report for doctors and check cases that are pending for deepers.

• Print the diagnosis analysis report on UMHC/MOHS, fax to medical record with the reports.

• Maintain Quality Assurance logs

• Schedule non-patient related appointments and meetings for dermatopathologists.

• Make travel and registration arrangements for conferences

• File all correspondence for dermatopathologists.

• Other related duties as assigned

• Record request for courier services in Log.

• Coordinate with Manager of Lab for ‘off-hour’ courier pick-ups.

• Prior to clock out ensure printer is loaded with letterhead paper.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High school diploma or equivalent

• No previous experience

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Ability to work evenings, nights, and weekends as necessary.

• Skill in collecting, organizing and analyzing data.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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