Senior Program Specialist IntakeCareer Coach (INTERNAL)

CSET is internally looking for a motivated creative and outgoing individual to work in our Employment Connection Tulare office to assist Tulare County residents with career guidance. Applicants must be able to work independently have knowledge of the local labor market and employer expectations and have the ability to work with customers who have varying personalities and backgrounds.

SCOPE OF WORK

The purpose of this position is to ensure the accurate and timely creation of WIOA Applications in compliance with grants contracts and WIB Directives. The incumbent of this position is responsible to make a determination of program eligibility and when needed assess and enroll participants for employment readiness. The incumbent is also to provide Tulare County residents with vocational counseling supportive services and career planning assistance.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ACCOUNTABILITIES

• Confirms customer eligibility requirements through examination of applicants personal and financial documentation and calculating income for a six-month period.

• Continuously reviews and updates the WIOA Technical Assistance Guide book (TAG) when changes occur for program compliance regarding eligibility requirements and processes.

• Remains knowledgeable and current in relevant grant and contract obligations requirements guidelines and program changes.

• Compiles sorts and verifies data before it is entered into the system and compares data with source documents for program compliance.

• Provides customers with an overview of services available through the Employment Connection System.

• Attends Rapid Response job fairs and other community events as directed in order to outreach in the community where employment and training services are needed.

• Provides exceptional customer service for individuals from various backgrounds that includes efficient precise and courteous communication in a dignified environment interprets standards and guidelines to potential clients and answers questions regarding process and application status.

• Strive for 90% accuracy rating with completed WIOA application files and enrollments.

• Inputs accurate and complete data for all contacts with customers into agency database.

• Facilitates one-to-one counseling WIOA enrollment case management orientations and workshops to assist in preparation for job readiness assist with resume building and help participants navigate CalJOBS.

• Remains updated on occupational and local labor market information program requirements and regulations affecting participants.

• Refers customers to other CSET program resources and partner agencies as applicable via the internal referral system.

• Compiles and studies occupational educational and economic information to aid in making and carrying out vocational and educational objectives.

• Participates in training and professional development to build required knowledge for the position.

• Performs other duties including but not limited to fulfillment of work schedules adherence to attendance policies and other applicable operating rules policies and procedures.

• Serves as a customer liaison responding to customer problems questions or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for the customers. Identify potentially eligible youth and provide those youths with an orientation covering the full array of applicable services available and how to access those services

• Complete other duties as assigned

SKILLS & ABILITIES

• Uphold company principles and practices to the highest degree and represent the agency in a professional manner.

• Provide exceptional customer service for individuals from various backgrounds that includes efficient precise and courteous communication in a dignified environment.

• Ability to speak effectively with groups of customers or employees of the organization.

• Ability to develop and maintain effective working relationships with employers co-workers members of other agencies and the general public.

• Ability to deal with customers in a calm professional friendly and patient manner.

• Knowledgeable of modern office procedures and methods is proficient in use of computer Windows operating system including Microsoft Office applications (Word Excel and Access) and program data base.

• Possess communication skills research abilities flexibility and an ability to work well with others.

• Ability to read and interpret documents.

• Ability to write routine reports and correspondence.

• Knowledge of local labor market and employer expectations.

• Possess excellent organizational skills and attention to details.

• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.

• Ability to work effectively with minimal supervision.

• Ability to communicate effectively both verbally and in written form.

• Ability to calculate figures for recording and tracking purposes

• Ability to calculate hours worked for timekeeping purposes.

CERTIFICATES LICENSES REGISTRATIONS

California Drivers License and proof of auto insurance required.

WORK CONDITIONS & ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities. Must be able to sit walk and stand for long periods.

• Must have the visual ability to perform detailed work at close distances (computer screens)

• Must be able to bend stoop and reach; must be able to exert physical effort in light to moderate work involving lifting up to 25 lbs. carrying pushing and pulling

• Must be able to read understand and explain various forms of written material

COMPENSATION

Pay Range: $21.36 $22.11 per hour depending on qualifications and experience. This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with California and federal law.

EQUAL OPPORTUNITY EMPLOYER

CSET is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability genetic information marital status ancestry medical condition military or veteran status or any other characteristic protected by federal state or local law.

CSET complies with the California Fair Employment and Housing Act (FEHA) and will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Act. Reasonable accommodations are available for applicants and employees with disabilities upon request.

DISCLAIMER STATEMENT

The supplemental job description lists typical examples of work and is not intended to include every job and responsibility of this position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

Required Experience:

Senior IC