Customer Service Specialist

Customer Service / Dispatcher

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service / Dispatcher role is an integral part of our operations our operational efficiency starts here. Your mission: route the right technician, to the right call, at the right time.

Customer Service / Dispatcher Benefits | What We Offer

• Paid Time Off
• Company Gatherings
• Recognition & Rewards
• Positive Team Atmosphere

Customer Service / Dispatcher Responsibilities | What You'll Be Doing

• Effectively manage incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Schedule & communicate with technicians to meet customer requirements
• Assign work orders based on priority to the available workforce
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Customer Service / Dispatcher Qualifications | What You Bring

• Proficiency with ServiceTitan software (required)
• Previous experience in the home services industry (required)
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills (English/Spanish Bilingualism preferred)
• Ability to multi-task, prioritize, and manage time effectively

*Each location is independently owned and operated