Automotive Sales Consultant

Why work for CarShop-Penske Automotive Group?

You could receive up to a $1,000 sign on bonus based off of experience!

We are excited about a culture built on core values where we want only the best for our customers and our associates! CarShop has been named to the prestigious 2024 Glassdoor Best Places To Work List and has also won a Top Workplace award from Philly.com and Pittsburgh Post Gazette for the last nine consecutive years. CarShop is a workplace that recognizes achievements, encourages growth, provides encouragement to advance, and treats all sales associates with respect and dignity. It is a rapidly expanding company offering a real opportunity for growth.

What is the role where you can add value?

Are you someone who has been working in a retail/restaurant environment and wants to make a change?

Sales Consultant-Hatfield, PA:

What will you do in this role?

• Help the customer define their transportation needs, find the right vehicle to meet those needs, and address customer concerns which stand in the way of a vehicle purchasing decision.
• Follow our sales process and embody the CarShop Philosophy. The CarShop Sales Consultant operates from our values of integrity, teamwork, and caring for the customer.
• Answer sales calls and respond to internet inquiries.
• Greet customers in the dealerships and on the lot.
• Build rapport with customers to build a base of referrals to establish customer network.
• Provide a quality customer service experience to our valued customers
• Continuously contribute to a positive and encouraging atmosphere, with readiness to assist customers and fellow associates in the delivery of our products and services.
• Follow up with existing customers to confirm their satisfaction and generate leads.
• Achieve individual sales and customer service goals.
• Be exposed to learning operations and have the opportunity to grow and advance in their career.

What skills do you bring to the role?

• Strong interpersonal skills with an outgoing, friendly and social personality, who enjoys meeting all types of people.
• The preferred candidate will have previous retail sales experience.
• Passion for success with the drive to meet personal and team goals, while modeling and exemplifying the company culture in all interactions.
• Confident, organized, efficient, with the ability to multi-task.
• Leads from a commitment to integrity and self-improvement, with an open-minded, "can-do" attitude.
• Previous retail customer service experience preferred
• Complete tasks in an efficient and timely manner.
• Proficient use of technology, including computer, email and text.
• Strong communication skills.
• Ability to create and maintain customer relationships.
• Self-starter and great team player.
• Able to pass pre-employment testing to include background checks, drug testing, and hold a valid driver's license with a good driving history.

Competencies

• Able to establish personal sales goals and implement a plan of action to achieve goals
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
• Computer proficiency
• Good communication skills, both oral and written, with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility

None unless otherwise stated

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

This position requires a good deal of walking or standing, 50 percent of the time or greater will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift

This position may include prolonged periods of sitting with some pushing and pulling of arm or leg controls

This position requires climb, stoop, and kneel

This position requires the ability to hear and talk

This position requires the ability to have sufficient foot/hand/eye coordination to safely drive a vehicle

Will spend time out-doors, under varying climate conditions, subject to the elements, and may experience extreme heat and extreme cold and will also spend time indoors in air-conditioned areas

During winter months, will assist in cleaning vehicles from snow if applicable to the local climate

Position Type/Expected Hours of Work

Schedule may vary from week to week depending on operational needs.

Works evenings, weekends, and holidays as required.

Required Education and Experience

No prior experience or training is required

High school diploma or general education degree (GED) or equivalent combination of education and experience

Preferred Education and Experience

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Valid Driver's License

Driving Record the meets insurance requirements and company policy

Current and active Sales License, in states where applicable