Customer Care Representative

Customer Service Representative

About the Role

We’re looking for a polished, detail-focused Customer Service Representative to join our fast-paced team. You’ll be the first point of contact for our customers, managing a high volume of calls while delivering a consistently excellent experience. The ideal candidate has a confident, professional phone presence, sharp attention to detail, and a strong record in a busy call center.

What You’ll Do

• Handle a high volume of inbound and outbound calls with professionalism, courtesy, and efficiency
• Listen closely to customer needs, answer questions, and resolve complex issues quickly
• Keep accurate customer records and detailed call notes in our CRM
• Follow established communication guidelines and policies to keep our brand voice consistent
• Communicate clearly and concisely to build trust and strengthen customer relationships
• Partner with internal teams to escalate and resolve complex inquiries

What You’ll Bring

• Education: High School Diploma - Associate’s or Bachelor’s degree preferred
• Experience: 4+ years in a call center or contact center environment
• Call Volume: Proven success managing high call volumes
• Communication: Exceptional verbal and written skills, with a clear, confident, professional phone voice
• Attention to Detail: Strong organization and multitasking skills, with a meticulous approach to your work