Systems Administrator

IT Infrastructure ManagementAt Coaction, we're a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.Responsibilities:Serves as a technical support in the overall IT concentrating on more complex technological issues.Experienced in Network Engineering and associated administrative functionsExperienced in Security Operations and SIEMExperience with managing 3rd party infrastructure support providersProvides first-class technical support by isolating, analyzing technical issues, and resolving those issuesPerforms optimization of operating systems, including the application of Operating System patches and troubleshooting communication devices.Offers creative solutions for client issues which meet all previously fixed quality standards; escalates calls within the given time guidelines.Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.Assists with Audit and Compliance throughout the IT OperationManages expectations of end users through regular communications channels and progress reports.Adhere to and improve IT support policies and procedures.Management of the IT Infrastructure Hardware and Software life cyclesProvide technical assistance and one-on-one support as required.Assess the need and implement performance upgrades to workstations.Maintain asset and user management system and improve procedures as necessary.Accurately document instances of desktop equipment or component failures, repairs, and installation.Develop expertise for troubleshooting all IT Infrastructure platformsQualifications:Minimum of 5 years of experience in IT Infrastructure ManagementDeep knowledge of Microsoft Office 365, Active Directory, and Exchange & other software products.Deep knowledge of Fortinet networking Infrastructure and Applications.Strong communication skills with the ability to listen well to others and develop effective solutions to meet needs.Comfortable communicating up the organizational chainA proven track record of being well organized and able to manage projects to meet deadlinesAbility to handle confidential information in accordance with organization policies and procedures.Office environment with extensive sitting, some standing, walking, stooping, reaching and the ability to lift 40 pounds.Preferred Skills and Abilities:Minimum Bachelor's degree in Information Technology-related field.Familiar with Amazon Web Services platforms.Familiar with Azure Cloud ServicesFamiliar with Fortinet Networking Platforms and ApplicationsExperience with Mobile Device Management and iOS device provisioningFamiliar with Security platforms like Splunk, Tenable, Code analysis toolsFamiliar with Microsoft Sentinal and Defender ProductsFamiliar with ITIL Framework**This role must sit in our Morristown, NJ office on our hybrid schedule, being in office no less than 3 days a week**.Salary range specific to for this role: $78,000-$95,000 + discretionary incentive bonus + benefits depends on various factors including, without limitation, individual and organizational performance. The offered rate of compensation will be based on individual education, experience, and qualifications. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.Equal Opportunity EmployerCoaction is an Equal Employment Opportunity employer. Coaction's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.