Security Control Center Coordinator (IB3)

Job Description

Job Description

Security Control Center Coordinator (IB3)
Location: Houston, TX 77064
Business Unit:  CESBG
Job Classification: None- Exempt

• Operation and supervision of technical equipment in control room in order to monitor persons, assets, and ongoing processes within the plant area, and to respond immediately to extraordinary events and emergency signals.
• Preparing daily reports on the operation and condition of the technical equipment managed, as well as on events occurring during the shift

• Alarm response: Operate installed technical devices, monitor signals, and prepare reports on triggering events. All relevant data must be documented (e.g., alarm, acknowledgment, intervention initiated, persons involved, detailed documentation of actions taken).
• Continuously monitor CCTV images. In case of irregularities (e.g., no recording, malfunction, poor image quality, or other technical issues), immediately notify the Security Department and record the issue in the report.
• If the alarm system is triggered, promptly communicate the exact location of the alarm to the shift leader.
• Ensure identification of the person who caused the alarm, acknowledge the alarm in the system, and record the event in the report. In the case of a central monitoring alarm, cancel it with the dispatcher after clarifying the cause.
• If the fire detection and extinguishing system is triggered, promptly communicate the exact sensor location to the shift leader. Verify the authenticity of the alarm using technical tools and/or information from the responding security guard. In case of a real alarm, assist evacuation and rescue operations using all available technical means. In case of a false alarm, cancel it with the monitoring center and the fire department headquarters. Document all data in the report (e.g., alarm, acknowledgment, intervention, persons involved, detailed documentation of actions).
• Elevator phone monitoring: Operate the elevator phones located in the control room. If a signal is received, immediately contact the caller, notify the FMD technicians, inform them that a person is trapped in the elevator, and request immediate rescue and technical repair.
• Security Control Center Coordinator on a daily basis must cooperate with security guards on duty at various posts during daily operations and be familiar with their responsibilities.
• Training: Attend mandatory periodic trainings and courses
• Housekeeping: Maintain continuous order and cleanliness in the workplace, comply with environmental, occupational, and fire safety (EHS) regulations.
• Reporting obligation: Report all extraordinary or unusual events (including incidents listed in the disciplinary code). In addition to immediate verbal reporting, prepare written records. Immediately report to the shift leader any event that does not comply with existing security instructions or company procedures.
• Other tasks: Carry out any additional activities related to company security as instructed by the Security Department, such as assisting in the management of extraordinary events, investigating actions listed in the disciplinary code, and performing extra inspection tasks.
• Responsibility, confidentiality: The Security Control Center Coordinator must not disclose any work-related or incident-related data/information to anyone without the knowledge and authorization of the Security Manager
• Must prevent unauthorized persons from entering the CCTV room. Exceptions are only possible with the instruction of the Security Department or with a valid access permit
• Saving and archiving video recordings or other data is only permitted under the instruction of the Security Department and in compliance with applicable regulations

• The Security Control Center Coordinator performs duties under the direct supervision of the Security Department, and only the Security Department has the right to issue instructions.

• At least a high school diploma (or equivalent).
• Basic knowledge of English.
• User-level computer skills
• Minimum of 3 years of experience in a related field (security technology, armed forces, security guarding)
• Professional response to unexpected events
• Problem-solving skills.
• High reliability and compliance with regulations
• Tolerance for monotonous tasks
• Good communication skills
• Secondary priority abilities and skills
• Ability to work independently.
• Interest in technological innovations

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.

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