Customer Success Coordinator
$94k - $125kTryApplyNow
- Customer Success CoordinatorSW North America, Inc.Be an Early ApplicantFull TimemidMichigan, USPosted Today## Role OverviewSW North America, Inc. is hiring a mid-level Customer Success Coordinator. This is a full-time role in Michigan. Part of SW North America, Inc.'s Lifecycle hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary ContextSalary is not disclosed in this posting. Market median for Mid-level Lifecycle roles is $94k-$125k (based on 48 comparable listings). Many employers share specifics during the interview process or after an initial screen.## Resume Keywords to IncludeMake sure these keywords appear in your resume to improve ATS scoringERPORSupply ChainInventoryCompensationFLSACustomerSuccessSign up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job descriptionThe Customer Success Coordinator is responsible for enabling customers to become self-sufficient in all aspects of aftermarket machine ownership. This includes service and customer relations, meeting with customers to discuss their ownership needs with a focus on proactive maintenance and executing aftermarket service strategy.This role includes up to 40% travel; domestic and international as requiredThe Customer Success Coordinator performs a variety of duties, including, but not limited to:* Directly interface with customers to identify aftermarket sales opportunities and provide proactive maintenance recommendations to improve equipment reliability and uptime* Coordinate with Spare Parts, and Service departments to develop recommended spare parts packages based on machine configuration, usage, and lifecycle requirements* Track machine warranty periods, service histories, and equipment lifecycle status to support proactive customer communication and future support planning* Monitor customer equipment aging and usage trends to recommend preventive maintenance, upgrades, rebuilds, and replacement components* Prepare quotations and recommendations for upgrades, retrofits, spare parts packages, consumables, and proactive maintenance inventory programs* Conduct customer satisfaction surveys – or similar – to track customer perception and feedback* Meeting with customers to discuss service needs either at SWNA or onsite at customer facility* Complying with all safety rules and regulations* All other duties as assignedQualifications & Abilities* Strong customer service, communication, and relationship management skills* Knowledge of aftermarket support, spare parts operations, and equipment lifecycle management* Experience working with ERP, CRM, and inventory management systems* Strong organizational skills with attention to detail and follow-through* Ability to work cross-functionally with sales, engineering, service, and supply chain teams* Problem-solving mindset with the ability to manage customer concerns professionally and efficiently* Technical understanding and ability to read and understand e-drawings, hydraulic and pneumatic drawings* German speaking ability preferred but not required* A valid Driver’s License* A valid Passport* Ability to read, write, and speak EnglishWork Environment & Physical Requirements* Primarily works in an office setting on a regular basis, with the potential to work in an industrial environment occasionally* Requires ability to sit or stand for an extended period of timeClassification & Compensation* The position is full-time, permanent and non-exempt from FLSA overtime requirements* The pay range varies, depending on experience, skills, abilities, and length of service with the company
- J-18808-Ljbffr TryApplyNow
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Success Coordinator in Lansing, MI vacancy
$40k - $70k
...Medium is looking for a reliable and service-focused Customer Care Coordinator to enhance client communications and support coordination tasks. This remote role is ideal for organized individuals who are passionate about delivering exceptional client experiences. Responsibilities...SuggestedRemote workMedium
Lansing, MI4 days ago- ...Overview We are seeking a proactive and detail-oriented Customer Service/Eligibility Coordinator to join our team. In this vital role, you will be... ...meaningful impact in our Funds' participants' lives. Successful candidate will perform routine claims processing,...SuggestedWork at office
TIC Midwest, LLC
Lansing, MI6 days ago - ...Norton Shores or Grand Rapids, MI (Hybrid - Onsite Monday, Tuesday, and Thursday) Position Summary: We are seeking a customer-focused Customer Project Coordinator to support new electric service requests for residential and commercial customers throughout the greater Grand...SuggestedContract workCasual workWork at office
$67.9k - $180k
...Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing... ...service quality and efficiency. Coordinate with IT teams, stakeholders, and... ...those which must be met by an employee to successfully perform the primary functions of this job...SuggestedContract workWork at officeASM Research, An Accenture Federal Services Company
Lansing, MI2 days ago- ...Represent the company professionally at community events, health fairs, and networking meetings. Collaborate with intake and care coordination teams to ensure timely onboarding of referred clients. Flexibility to help in our capacities as needed Key Performance...Suggested
Homestead Healthcare
Lansing, MI1 day ago - ...Essential) Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential) Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures. Manages LPPs,...Temporary workLive inWork at officeLocal area
Woodlake Trails
Lansing, MI4 days ago $97.5k - $131.63k
...selling Rocket Software's Vertica analytics platform, enabling customers to modernize their data infrastructure and accelerate data analytics, data warehousing, and AI-driven initiatives. The successful candidate brings strong experience in enterprise software sales...Remote workWorldwideRocket Software
Lansing, MI4 days ago- ...closed complex deals. You've prospected new customers. You've repeatedly met quota. Now what?... ...a front row seat to influencing the success of our company. Our software makes life... ...purchasing process -Address needs and coordinate with internal teams for technical or product...Contract workWork at officeRemote work
Sage
Lansing, MI2 days ago - ...PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and... ...Salesforce using the MEDDICC framework. Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer...Local areaFlexible hours
PagerDuty
Lansing, MI4 days ago - Description Do you have 2-3 years of Residential Property Management Experience? This position is designed for an individual that has high energy as well as great multi-tasking, communication, and interpersonal skills. Responsibilities: AP/AR Rent collections...For contractorsWork at office
Friedman Management
Lansing, MI2 days ago $95k
...code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers... ...qualified leads within 24 hours. Qualifications: ~2+ years successful experience in account management, sales, customer success, ERM...Local areaUKG
Lansing, MI2 days ago- ...Manager - Michigan Job Summary: The Call Center Manager is responsible for driving strategic contact center initiatives to enhance customer service across Michigan. This role requires extensive experience, analytical skills, and a passion for identifying and addressing...Local areaRemote work
- A federal services organization in Lansing, Michigan is seeking a Call Center Operations Manager to oversee daily operations, manage staff, and ensure compliance with federal privacy standards. Ideal candidates will have significant experience in project management, effective...
ASM Research, An Accenture Federal Services Company
Lansing, MI21 hours ago - ...Description Overview We are looking for a Sr Supervisor Customer Service to join our Perrigo Direct team in Allegan, MI. This is a hybrid... ...including management of short-dated product opportunities and coordination of customer communication as needed. Maintains strong customer...Work experience placementRemote workWork from home2 days per week
Perrigouk
Lansing, MI4 days ago $61.7k - $77.1k
...management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies,... ...across cross-functional teams to drive organizational success. Act asthe client ambassador andescalation pointforyourRegionalAccount...Local areaRemote workBrinks
Lansing, MI3 days ago$71.86k - $121.86k
...impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your... ...leadership skills and travel industry is strongly preferred. Previous customer / client-facing experience and client relationship management...Immediate startFlexible hoursAmerican Express Global Business Travel
Lansing, MI4 days ago- ..., and has a passion for property management. The ideal candidate will strive to create happy residents through providing superior customer service and maintaining a positive attitude. Assistant Community Managers are responsible for assisting in the overall operations...Flexible hours
KMG Prestige
East Lansing, MI21 hours ago - A spirit-driven church in Lansing, Michigan is seeking a Senior Pastor to guide their spiritual and visionary leadership. The ideal candidate will be responsible for preaching, teaching, and overseeing pastoral care. Applicants should have a Bachelor's degree in theology...
$18.7 - $26.8 per hour
A healthcare services organization in Lansing is seeking a Senior Representative for Customer Service Operations. This role involves providing exceptional service, managing customer accounts, and collaborating with various teams to enhance operational performance. Candidates...Hourly pay$16 - $35 per hour
...oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor... ...when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
East Lansing, MI21 hours ago$1,905 - $2,116 per week
...Duration: 13 Weeks Start Date: ASAP About the Position Specialty: RN Case Management Job Details: Responsible for coordinating medical care, and matching patient needs and preference with judicious use of healthcare resources. Educates physicians...Weekly payFull timeContract workLocumImmediate startAll Medical Personnel
Lansing, MI8 minutes ago$2,324 per week
Registered Nurse (RN) | Case Manager Location: Lansing, MI Agency: Atlas MedStaff Pay: $2,324 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/4/2026 About the Position Atlas Medstaff is currently...Hourly payFull timeContract workWork at officeShift workAtlas MedStaff
Lansing, MI21 hours ago- ...The pay range for this position is competitive and will be based on experience and qualifications. As a Case Manager RN, you'll coordinate patient care plans, helping guide individuals through their treatment and recovery process. This position allows you to make an early...Weekly payDaily paidPermanent employmentFull timeContract workSummer workShift work
TravelNurseSource
Lansing, MI2 days ago $2,566 per week
...candidates are accepted, with no change in pay rate. Team environment with interdisciplinary support. Responsibilities include care coordination, discharge planning, and assessing medical necessity based on evidence-based guidelines. Must adhere to HIPAA guidelines and...Full timeContract workLocal areaMonday to FridayShift workWeekend workWeekday workCynet Health
Lansing, MI7 days ago$2,466 per week
Registered Nurse (RN) | Case Manager Location: Lansing, MI Agency: Convergence Medical Staffing Pay: $2,466 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/11/2026 About the Position Job ...Weekly payFull timeContract workTemporary workShift workDay shiftConvergence Medical Staffing
Lansing, MI7 minutes ago$2,466 per week
Registered Nurse (RN) | Case Manager Location: Lansing, MI Agency: Convergence Medical Staffing Pay: $2,466 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/11/2026 About the Position TravelNurseSource...Weekly payFull timeContract workTemporary workShift workDay shiftTravelNurseSource
Lansing, MI7 minutes ago$2,462.08 per week
Registered Nurse (RN) | Case Manager Location: Lansing, MI Agency: ATC Healthcare Services Pay: Competitive weekly pay (inquire for details) Contract Duration: 13 Weeks Start Date: ASAP About the Position Job Title : Registered Nurse (RN...Weekly payDaily paidFull timeContract workLocal areaImmediate startFlexible hoursShift workATC Healthcare Services
Lansing, MI7 minutes ago$2,295 per week
...again. Let us help. THE POSITION: Case Management Nurses coordinate long-term care for their patients. Their goal is to treat their... ...employees, whether nurses or internal. Our core principles about customer service, dedication, hard work, and still always making it fun...Hourly payFull timeContract workTemporary workWork experience placementWork at officeFlexible hoursShift workTravelNurseSource
Lansing, MI6 days ago$2,295 per week
...like-minded, awesome candidates to travel with us. Be bold. Enjoy work again. Let us help. THE POSITION: Case Management Nurses coordinate long-term care for their patients. Their goal is to treat their patients at optimal times to keep them healthy and out of the...Hourly payFull timeContract workTemporary workWork experience placementShift workOneStaff Medical
Lansing, MI6 days ago$2,324 per week
Registered Nurse (RN) | Case Manager Location: Lansing, MI Agency: Atlas MedStaff Pay: $2,324 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/4/2026 About the Position TravelNurseSource is...Hourly payFull timeContract workWork at officeRemote workShift workWeekend workTravelNurseSource
Lansing, MI21 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Coordinator. Be the first to apply!
Related searches
- customer project program manager Lansing, MI
- work from home customer Lansing, MI
- customer satisfaction Lansing, MI
- customer engineer Lansing, MI
- customer Lansing, MI
- customer marketing Lansing, MI
- customer retention Lansing, MI
- manager customer success team Lansing, MI
- customer success associate Lansing, MI
- senior customer success engineer Lansing, MI