Insurance Customer Service Rep

Job Description

Job Description

Insurance Protection Solutions, INC. is a high-performing independent insurance agency serving Hampton Roads, Virginia, since 2011, with the ability to place coverage in all 50 states. We deliver commercial, personal lines, and life insurance solutions with a strong focus on education, transparency, and personalized service. Our great office culture is supported through structured training, weekly team meetings, and quarterly team-building events. Here, we're committed to building long-term careers, not just filling roles.

We are seeking an Insurance Customer Service Representative who is detail-oriented, client-focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross-sell opportunities. You will work in a collaborative, well-supported environment with transparent processes, strong leadership, and real advancement opportunities.

• Base salary of $45,000
• Paid time off starting day one
• Flexible Monday through Friday schedule
• Health, dental, vision, and life insurance
• Retirement plan
• Sign-on bonus
• Licensing assistance and hands-on training

If you are looking for stability, growth, and a client-facing role where your work truly matters, apply today!

Responsibilities

• Provide exceptional customer support for service requests and policy questions
• Conduct coverage reviews and basic risk assessments for existing clients
• Identify and support cross-sell and upsell opportunities within the client base
• Manage policy changes, endorsements, and documentation
• Consult with clients to explain coverage options and next steps clearly
• Maintain organized and compliant client records

Requirements

• Willingness to obtain insurance licensing with agency support
• Strong communication skills with a calm, professional demeanor
• Attention to detail and strong organizational skills
• An analytical mindset with the ability to understand coverage needs
• Comfort supporting sales conversations and cross-selling when appropriate
• Prior insurance experience is a bonus

Benefits
Paid Time Off (PTO)###Flexible Schedule###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Hands on Training###Tuition Reimbursement###Mon -Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings off###Weekends off###Bonus Opportunities###Warm Leads Provided###Sign On / Hiring Bonus###Licensing Assistance###Work-Life Balance###Holidays Off###Paid Holidays###Professional Development###Advancement Opportunities###Mentorship###Continuing Education Opportunities###Ongoing Training Seminars###Performance Bonuses###Professional Work Environment###Team Building Activities###Student Loan Repayment Assistance###Equipment Provided###Office Snacks and Coffee###Family Leave###Personal Workspace