Desktop Support Technician
TEKWings LLC
2 days ago Be among the first 25 applicants Please Share Resumes to View email address on click.appcast.io Only USCCandidates Responsibilities Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation. Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests. Investigate and diagnose computer-related problems reported by division staff across the state. Assist users with unusual and more complex issues that may be referred from lower-level IS staff. Troubleshoot and resolve hardware issues. Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors. Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts. Installations generally have established procedures. Testing and troubleshooting are at an intermediate level. Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades. Physically replaces cards and other hardware. Examples include bios or ROM upgrades, or flashing. Writes installation documentation and maintains knowledge library. Performance analysis is conducted regularly on PCs to determine system performance levels. If performance deteriorates, measures are instituted to return system performance to acceptable levels. Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user. Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software. The information gained from vendor contacts is investigated, evaluated, and tested upon request. This technical information is then made available to all team members for decision-making. This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization. Installations often do not have established procedures and could be the initial installation. Modifications to software may impact other software. McMinnville, OR $55,000.00-$70,000.00 1 day ago #J-18808-Ljbffr
- ...Location: Salem, OR – Onsite – Locals Only Duration: 7 Months Key Skills: Desktop, Troubleshoot, Installation, Hardware Upgrades, Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the...SuggestedContract workLocal areaRemote work
- ...Desktop Support Technician Location: Salem, OR – On Site (Candidate Must Be Local) Job Overview Provide technical support by telephone, remote technology, and on‑site to computer users statewide. Log requests into the computerized tracking system, record solutions, and...SuggestedLocal areaRemote work
$54.4k - $87.52k
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Public Consulting Group is seeking a Technical Business Analyst to oversee a team of analysts, create detailed requirements documents, and coordinate testing processes. Candidates should have over 7 years of experience and a Bachelor’s Degree. The role allows for remote...Remote work- ...ManpowerGroup is seeking an Experienced Customer Service Associate for their Onity Support team in Salem, Oregon. In this role, you'll provide technical assistance for Onity products while ensuring excellent customer service. The position requires technical support experience...
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