Customer Service Agent

Job Description

Job Description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends. 

This is an on-site position in Valencia, CA.

JOB RESPONSIBILITIES:

• Handle incoming and outgoing customer service calls (average 75 per shift)  
• Resolve common customer concerns 
• Accurately enter customer order information into Customer Relationship Management database 
• Process documentation requests for initials orders, renewals, and addendums 
• Meet monthly performance expectations as assigned by Management

QUALIFICATIONS:

• Minimum 1-year customer service experience 
• Ability to multi-task 
• Demonstrated problem solving ability 
• Excellent verbal and written communication skills 
• Ability to speak, read and write in English, Spanish preferred

SALARY & BENEFITS:

• $19-20/hour
• Medical, Dental and Vision (Eligible first day of employment) 
• Flexible Spending Account 
• Life & Disability Insurance 
• 401(k) with Company Match 
• Vacation and Sick Days 
• Paid Holidays 
• Education Assistance
• Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

The posted range for this position is $19-20/hour which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay withing the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Shield Healthcare, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.