Clinical Assistant I

Clinical Assistant

The Planned Parenthood of Montana (PPMT) Team is seeking a collaborative, solutions-oriented, and dedicated individual who is ready to work as a team to deliver high-quality healthcare, education, and advocacy to the community, so they feel engaged, educated, and empowered to make the best choices regarding their healthcare.

For 50+ years, PPMT's healthcare centers have offered compassionate and high-quality healthcare, advocacy, and education to all Montanans. And over that time our healthcare centers have evolved to a hub of empowerment, community engagement, and patient advocacy.

PPMT Clinical Assistants are advocates who implement our mission to "empower all people to make private reproductive health care decisions by providing quality health care, medically accurate education, and advocacy for individual rights."

Job Summary

The Clinic Assistant is the initial contact with our patients, representing PPMT's commitment to excellent customer service.

The Clinic Assistant's responsibilities include front desk reception, insurance verification, payment processing, primary lab duties, assisting with procedures as applicable (including abortion), patient education, and administrative tasks that support an efficient, patient-focused clinic environment.

Compensation & Benefits

Hours: 40 Hours per week

Pay: $19.00 Starting; Rates are based on experience.

Benefits:

Health: Medical, Dental, Vision, Health Savings Accounts, and Flexible Spending Accounts for Health and Dependent Care all start the 1st of the month following the hire date. PPMT pays 100% of the employee's health insurance premium!

401k: Retirement Plan with up to a 4% employer match of gross pay when the employee contributes.

Income Protection: Basic Life & AD&D with salary coverage starts within 90 days of employment that PPMT pays for. Supplemental Life & AD&D offered. Long-Term and Short-Term Disability is 66.66% of earnings and PPMT pays this benefit.

Job Requirements

• High School Diploma or Equivalent
• 2 years of customer service experience, preferably in a healthcare setting
• Ability to maintain confidentiality
• Strong accuracy and attention to detail
• Excellent computer skills
• Experience working with diverse populations
• Ability to work effectively in a fast-paced environment
• Ability to work well with others in a positive, respectful, and professional manner
• Ability to work independently and as a successful team member
• Professional appearance

Preferred Experience

• Reproductive health care experience
• Experience working with insurance and payment processing
• Bilingual language skills

Standard Requirements

· Understands the financial aspects of our business and maintains focus on cost effectiveness and ultimately stewardship.

· Supports, cooperates with, and implements specific procedures and programs for: safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training.

Supports and participates in:

o Common teamwork; Cooperates and works together with all co-workers.

o Uses tactful, appropriate communications in sensitive and emotional situations demonstrating compassion, empathy and dignity for all.

o Follows up as appropriate with supervisor, co-workers and patients regarding reported complaints, problems and concerns.

o Promotes positive public image and relations of PPMT.

o Completes requirements for acceptable attendance and timeliness to work, uniform and dress codes including personal hygiene.

o Performs other work duties as assigned.

Creates and fosters an environment focused on excellence in customer service and patient centered care:

o Is culturally and linguistically competent and respectful.

Committed to delivering high quality service.

o Understands, anticipates and responds effectively to patient/customer and internal colleagues needs and priorities.

Takes action to restore patient/customer and internal colleague satisfaction.

Collaborates with others to take action to implement long-term solutions.

Models our In This Together ethos. Failure to do so will result in corrective action, up to and including termination.

Workplace Values:

o We tend to the team

o We respect and honor all people

o We jump in

o We try and we learn

o We care for our business

o We return to our mission

Customer Service Standards:

o Clear the Slate

o Make a connection

o Keep them in the loop

o Confirm the plan

o Ask for feedback

o Acknowledge the reality

o Open the door

R.E.A.C.T (service recovery):

o Recognize

o Empathize

o Apologize

o Collaborate

o Thank

U.S. Equal Employment Opportunity Information

Planned Parenthood is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, gender, national origin, age, religion, sexual orientation, size, physical ability or socioeconomic status. Diverse candidates are encouraged to apply.

PPMT values diversity and we want to learn more about how we can increase diversity in our candidate pool. We invite you to voluntarily provide demographic information in a confidential survey at the end of this application.

The completion of the U.S. EEO Information Survey is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.