Cash Management Support Specialist

Cash Management Support Specialist Support the Cash Management department with the onboarding, installation, maintenance and troubleshooting of Cash Management products for both internal and external clients along with opening accounts and assisting Commercial Lenders. Salary Range: $60,000 - $75,000 annually Schedule: Monday Friday, 8:30 AM 5:00 PM; 37.5-hour work week Total Rewards Benefits: medical, dental, vision, life insurance, 401K, PTO & FSA. Compensation: market competitive salaries and annual merit increase and bonus program. Perks: 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, & professional development opportunities & monthly engagement events. Differentiators: Tuition Reimbursement, Student Loan Repayment, Calm app, & pet benefits. Essential Duties & Responsibilities Provides exceptional levels of support for business online banking Cash Management users and for all associated ancillary products and services to both internal and external clients. Support retail teams in identifying client needs and opportunities in Cash Management to expand banking relationships. Enroll Cash Management clients in various products and services; provides instruction and support on all products. Works closely with bank officers, operations and implementation teams to resolve issues surrounding Cash Management clients. Provide backup support for ACH risk functions and NACHA rules and regulations. Assemble documentation for audits/examinations. Process ACH returns in a timely manner. Adhere to NACHA rules. Ensure documentation is scanned/indexed into appropriate files. Performs tasks, which are supportive in a nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstance. Responsible for providing a high quality of service while performing a wide variety of services such as assisting clients with questions, changes, or concerns regarding Cash Management products, Online Banking and Mobile Banking. Process applications for new accounts, Business Online Banking, and Cash Management services. Effectively use bank resources to create procedure manuals and reference materials to independently service clients. Assist clients with computer/device support. Resolve complex client inquiries. Serve as subject matter expert and first line client support for Cash Management products and services. Other duties as assigned. Job Requirements High level of commitment to exceptional service and client relationship development for internal and external clients. Align and embrace Manasquan Banks pillar core values including, engagement, quality, innovation, and relevance and sustainability. Compliance with all required enterprise-wide trainings to keep current on regulatory and industry trends. Employees must possess the level of product knowledge necessary to effectively promote the Banks products and services by identifying cross selling opportunities, educating clients regarding the benefits of the Banks products and services, and effectively promote. Proficient with Microsoft Office Suite products, specifically Excel and Word. Great interpersonal skills: ability to interact in an appropriate and timely manner with all internal/external clients. Ability to communicate clearly and accurately in both verbal and written form. Ability to work independently and efficiently. Ability to manage time, resources, and set priorities to accomplish multiple duties. Ability to maintain and report on confidential information in an appropriate manner. Ability to troubleshoot complex Cash Management service issues and provide technical support to clients. Strong analytical and problem solving skills. Education & Experience High School Diploma or GED required; Associates or Bachelor's degree in Business, Finance, Accounting, or a related field, preferred. Minimum of 3 years of banking experience required, with at least 2 years of direct Cash Management, Treasury Management, or ACH Operations experience. Experience working within Fiserv Cleartouch and related ancillary Cash Management platforms. Strong working knowledge of ACH processing, ACH origination, ACH returns, exception handling, and NACHA Rules and Operating Guidelines. Experience performing ACH-related risk management functions, including exposure limits, returns monitoring, and fraud prevention practices. Working knowledge of business online banking platforms and related treasury services. Experience supporting and servicing Cash Management products including ACH Origination, Wire Transfer Origination, Positive Pay (Check and ACH Positive Pay), Remote Deposit Capture (RDC), Business Online Banking, Account Analysis and Commercial Deposit Services. Experience onboarding commercial clients and implementing Cash Management solutions, including completion of documentation, system setup, testing, and client training. Knowledge of commercial banking regulations, fraud mitigation practices, and operational controls related to Cash Management services. Accredited ACH Professional (AAP) certification preferred or willingness to obtain within a designated timeframe. Working Conditions & Physical Requirements Working conditions are those of an open office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment, etc. Daily use of wrists, hands, and fingers: to use computer, telephone, fax, copier, and general office equipment. Ability to hear and speak clearly for gathering simple to complex information from both customers and co-workers. Sitting for extended periods (up to 8 hours) of time, standing and walking up to 15% of work time. Ability to bend and lift coin boxes, up to approximately 25lbs. Ability to operate a motor vehicle for travel within branch network. Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities.