Delivery Trainer

Amazon is seeking energetic self-motivated Delivery Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Delivery Trainer you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.

As a Delivery Trainer you are responsible for establishing the right delivery training culture in your delivery station setting up the training experience and independently instructing training sessions. You educate Delivery Associates on the foundational safety quality and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates questions and finding the answers if you are not sure of the correct response.

As a Delivery Trainer you are expected to lead by example and demonstrate the Amazon Leadership Principles at all this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders large or small on time at the right place.

Due to interstate operating authority commerce regulations candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate drivers license be able to obtain and maintain their Driver Qualification File (DQF) and be eligible to drive in accordance with Department of Transportation (DOT) requirements.

Key job responsibilities
Facilitate daily training classes for up to 30 people including in-station classes and drive-alongs
Partner with Delivery Service Partners (DSPs) Operations Managers Area Managers and Learning Teams to coordinate facilitate and measure training related activities.
Have a detailed understanding of processes expectations and training requirements for all drivers across the various driver programs in operation.
Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver DOT regulated training.
Provide timely and accurate reporting on the completion of trainings compliance safety and maintenance duties.
Execute to the standard always working to ensure that the content and experience complement the safety quality and legal procedures as defined.
Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports hours of service trip planning and safe road driving practices.
Track and monitor performance including on road ride behinds to measure on-road quality adherence to standards and identify re-training and process improvement opportunities.
Drive maneuver and load/unload a truck as scheduled using approved equipment (dolly etc.) with or without reasonable accommodation.
Lift up to 49 pounds stand and walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach with or without reasonable accommodation.
Work outside and drive different motor vehicles over the road.
Drive in accordance with DOT requirements.
Stay connected to the operation by participating in on-road processes on a regular basis
Be a resource to the delivery station for driver training-related questions
Work different shifts and travel to support other sites up to 50% travel.
Work as a peer trainer on an as needed basis to support the business.
Motivate coach and provide feedback to Delivery Associates during Training
Travel to multiple sites within 50 miles of the home station and have reliable transportation
Operate and navigate a 26000 pounds or less vehicle
Effectively operate a GPS
Associate may be required to gain DOT Regulation Qualification as a condition of the role
Work 40 hours/week and overtime as required

About the team
What else does the team have to offer Were glad you asked!
Earning your non-CDL DOT Regulated Qualification paid by Amazon.
Opportunity to work outside and drive new innovative vehicles over the road.
Long-term growth potential via comprehensive training in transportation with Amazon.

- 1 years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
- Work 40 hours/week and overtime as required
- Are 21 years of age or older

- Experience delivering training both to individuals and groups
- 2 years of professional driving experience
- Bachelors Degree or 2 years Amazon experience
- Knowledge of instructional theories: adult learning on the job learning knowledge management theories virtual and classroom instruction
- Strong organizational interpersonal and communication skills
- Proven ability to deal with ambiguity and competing priorities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at NY Brooklyn - 25.00 - 26.50 USD hourly

Required Experience:

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