Facilities & Field Maintenance Technician

Job Description

Job Description

Do you enjoy working outdoors and taking pride in hands-on work? Are you mechanically inclined and energized by solving real-world problems in the field? Do you like maintaining equipment and facilities, troubleshooting issues, and making sure systems run safely and efficiently while helping customers find solutions?

We’re looking for a Facilities & Field Maintenance Technician to join our Service Department in a stable, year-round position that combines hands-on field service with facility maintenance. This position works directly with customers at their locations to install, maintain, troubleshoot, and repair fountain and aeration systems while also supporting the maintenance and upkeep of The Pond Guy’s facilities, grounds, and equipment.

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products-including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers. 

Watch now to learn about The Pond Guy:

The Facilities & Field Maintenance Technician plays a key role within our Service Department, balancing customer-facing field service with the ongoing maintenance and upkeep of company facilities, grounds, and equipment. This position completes service calls and installations at customer locations, troubleshoots equipment and system issues, and helps coordinate field service activities to ensure work is completed safely, efficiently, and to The Pond Guy’s service standards.

When not working at customer locations, this role supports facility operations through preventative maintenance, repairs, inspections, and general upkeep. This position requires strong mechanical aptitude, problem-solving skills, leadership, and a customer-focused mindset.

At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Here are some examples of the actual work your day would include:

• Complete service calls at customer locations regarding pond/lake equipment and lead or assist with installations of complete fountain and aeration systems 
• Support the scheduling and coordination of daily service routes while maintaining communication with service office staff to optimize assignments and customer satisfaction 
• Communicate with customers regarding pond and equipment status, maintenance needs, service issues, and recommended solutions 
• Electronically complete service notes, including work orders and inventory used, and communicate repair trends to Quality and management 
• Follow and reinforce safety procedures regarding product use, equipment installation and service, electrical practices, facility maintenance, and safety devices 
• Assist with vehicle, equipment, inventory, and shop inspections and ensure proper cleaning, maintenance, and storage procedures are followed 
• Cross-train and support other Service Department functions as needed, including aquatic treatment activities, while following applicable regulatory requirements 
• Support grounds, facility, and general building maintenance, including identifying maintenance needs and completing repairs within the scope of the position 
• Coordinate with internal teams and outside service providers when facility repairs or maintenance require additional expertise or resources

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

• 3-5 years of technical, mechanical, facility, or equipment maintenance experience
• 2-3 years of customer service experience recommended; sales experience is a plus 
• Basic to intermediate electrical knowledge required, including troubleshooting and safely working around electrical systems; experience with high-voltage systems is a plus 
• Proficient computer skills required, including the ability to use service software and basic office programs
• Strong verbal and written communication skills
• Must possess a valid Michigan Driver’s License with a clean driving record. Will require the ability to receive a Chauffer’s license and DOT card 
• Ability to operate a boat and drive a truck and trailer will be required after training 
• Experience operating heavy machinery a plus
• Basic knowledge of pond management, fish health, and wildlife behaviors is a plus
• Cross-train on pond management, including obtaining state certification as a chemical applicator 
• High School diploma required, college degree preferred

Because this position performs work at The Pond Guy facilities as well as customer locations, the physical requirements apply to facility, shop, outdoor, and field-service environments. This position also requires the ability to swim, perform repetitive motions for extended periods; demonstrate manual dexterity when working with small components; frequently bend, stoop, and stand for long durations; lift, lower, and carry packages typically weighing 25–50 lbs; and handle packages up to 150 lbs with assistance. In the field, expect adverse weather conditions including heat, cold, rain, etc. for portions of the position that may be completed in these circumstances.

You bring a positive, solution driven attitude where “can’t” and “impossible” simply are not part of your vocabulary. You confidently navigate complex information, make sound decisions, and deliver exceptional customer service without hesitation. Beyond completing day-to-day responsibilities, you continually look for ways to improve processes, strengthen the team, maintain our facilities and equipment, and add measurable value to the organization.

  Availability

While this is a year-round position, during the months of April through September, there will be extended work schedules, and you must be available to work between the hours of 7 a.m. and 6 p.m., Monday through Friday. This equates to an average of 40-50 hours per week. During peak season, there are little to no Saturday shifts. The remaining months will have a Monday-Friday schedule.

Compensation

This is a full-time salaried position with benefits. Benefits include:

• Blue Cross Blue Shield Healthcare
• Blue Cross Blue Shield Dental Insurance
• Blue Cross Blue Shield Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Employee referral program 
• Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions.

TPG, Inc. is not just a team, we’re a tribe. A tribe is more like a family and is ongoing.  We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job it’s a career move. We will give you the support you need to grow with us.

Company Divisions

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects. 

Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com 

The Pond Guy, Inc. – direct-to-consumer. thepondguy.com 

The Pond Guy, Inc. – local services division. weknowponds.com 

How To Apply For Position

Step 1: Submit Resume.

Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.

Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship.