Front Desk Attendant

Job Description

Job Description

Description:

Job Title: Front Desk Attendant

Reports To: Senior Director of Housing

FLSA Status: Non-Exempt | Part-Time (Weekend)

Location: (Onsite) Residences on Acoma 1501 S Acoma Denver 80223

Job Summary

The Front Desk provides a consistent front desk presence while also delivering peer-based support to residents at ACOMA. This role is designed to ensure the safety and security of the property while fostering a trauma-informed, recovery-oriented environment. The individual in this position draws on lived experience to build trust and motivate residents, offering encouragement, guidance, and access to services, all while monitoring property activity and ensuring adherence to building rules and procedures.

Duties and Responsibilities:

Front Desk Responsibilities:

• Maintain a courteous and consistent presence at the front desk throughout shift; staff must always remain awake and alert on-site.
• Monitor building access, verify visitor identification, and ensure residents escort their guests as required.
• Conduct hourly property rounds and monitor security cameras to ensure safety and compliance with community rules.
• Respond to emergency situations (e.g., fire alarms, disturbances), contacting first responders and Property Manager as needed.
• Answer incoming calls, relay messages, and assist with front office communication as directed.
• Complete required documentation such as logbook entries, incident reports, and inspection checklists.
• Promote a clean, safe, and supportive environment through regular inspections and by reporting maintenance or safety concerns.
• Enforce property rules fairly and escalate violations to Property Management.

Peer Support Responsibilities:

• Use lived experience to build rapport with residents and provide emotional support, encouragement, and connection to resources.
• Support residents in setting personal goals, navigating housing and support services, and advocating for their needs.
• Identify and engage residents who may benefit from additional support or early intervention.
• Model appropriate behavior, coping strategies, and self-care.
• Co-facilitate peer support groups or activities when requested.
• Participate in interdisciplinary team meetings and case staffing to share insights that support resident success.
• De-escalate conflicts using trauma-informed practices and escalate to appropriate staff when necessary.
• Maintain professional boundaries while acting as a role model of recovery and empowerment.

Required Skills/Abilities

• Understanding and commitment to SCC’s mission and the Permanent Supportive Housing model.
• Strong communication skills; ability to interact respectfully and effectively with diverse populations.
• Skilled in conflict resolution, de-escalation, and crisis prevention.
• Ability to maintain confidentiality and exercise sound judgment.
• Comfortable working independently and as part of a team.
• Demonstrated ability to manage time and maintain composure in fast-paced settings.
• Empathy and understanding for residents with a history of incarceration, homelessness, substance use, or mental health challenges.

Education and Experience

• High school diploma or GED preferred.
• Lived experience with incarceration, homelessness, mental health, or recovery is required.
• Completion of a Peer Support Training/Certification or willingness to complete within first 90 days of employment.
• Experience in front desk, security, or customer service roles is a plus.
• Proficient in English (oral and written); bilingual candidates are encouraged to apply.
• Basic computer skills, including use of Microsoft Word and office equipment

Physical Requirements

• Must be able to sit, stand, walk, climb stairs, use hands and fingers, and lift up to 20 pounds.
• Ability to respond quickly in emergency situations.
• Reasonable accommodation may be provided for individuals with disabilities.

Position Type/Expected Hours of Work

• Part-time, 16 hours per week. Saturday and Sunday, with the opportunity for additional coverage as needed. In-person position at the Residence on Acoma site.

Compensation

• Hourly Rate: $18.00 – $22.00/hour

About Second Chance Center, Inc.

Founded in 2012, Second Chance Center, Inc. (SCC) is a Colorado-based nonprofit dedicated to helping formerly incarcerated individuals successfully re-enter society. We offer education, resources, and peer support to help participants live fulfilling lives. SCC fosters a culture of respect, equity, and empowerment.

Equal Employment Opportunity

SCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender identity, sexual orientation, age, national origin, disability, marital status, veteran status, or any other status protected by law.