Virtual Finance Manager

Virtual Finance Manager

The Virtual Finance Manager is responsible for driving revenue growth through the sale of Finance & Insurance (F&I) products while delivering an exceptional virtual customer experience. This role leads the full F&I sales process—from customer interview and product presentation to objection handling and closing. The ideal candidate is highly motivated, results-driven, and skilled in building relationships, communicating effectively, and achieving performance targets in a fast-paced, customer-focused environment.

Must reside in a state where Group 1 dealerships are located.

Responsibilities

• Generate revenue for dealerships through the sale of Finance & Insurance (F&I) products
• Achieve and exceed performance targets and key objectives
• Conduct virtual F&I transactions, leading the full Virtual F&I sales process, including:
• Customer interview
• Product presentation (menu)
• Upselling and closing
• Remain on virtual calls through completion of the Retail Installment Sales Contract (RISC) to ensure deals are fully secured
• Clearly explain and answer questions regarding:
• F&I products and services in the Virtual F&I office
• Retail Installment Sales Contracts
• Effectively isolate and overcome client objections and close sales opportunities
• Maintain accurate and detailed records of activities and performance metrics for Virtual F&I
• Communicate daily with internal stakeholders on Virtual F&I performance and deal status
• Participate in dealer meetings, sales calls, and team discussions as needed
• Build and maintain strong, positive customer relationships throughout the virtual buying experience
• Enhance customer satisfaction during the entire purchase process
• Demonstrate behaviors aligned with the Company's values and culture in all interactions with customers, colleagues, and vendors

Qualifications

• Must live in Maryland, New Jersey or Massachusetts
• Minimum of 3+ years of experience in a dealership F&I role
• Honda/Acura experience preferred but not required
• Strong verbal, written, and interpersonal communication skills, with the adeptness to interact effectively at all levels internally and externally
• Highly self-motivated with strong customer-facing and sales skills
• Positive attitude with a high-energy, results-driven mindset
• Professional demeanor and strong work ethic
• Ability to work a flexible schedule, including evenings and weekends
• Ability to work remotely from home
• Experience with Darwin and/or CDK systems is a plus

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.