Customer Service Associate

# Customer Service AssociateRoyal FarmsFull TimejuniorConowingo, Maryland, USPosted Yesterday## Role OverviewRoyal Farms is hiring a entry-level Customer Service Associate. This is a full-time role in Conowingo. Part of Royal Farms's Brand hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary ContextSalary is not disclosed in this posting. Market median for Junior-level Brand roles is $75k-$100k (based on 70 comparable listings). Many employers share specifics during the interview process or after an initial screen.## Resume Keywords to IncludeMake sure these keywords appear in your resume to improve ATS scoringORComplianceOverviewPurposeCustomerAssociateRoyalFarmsSign up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job Description### OverviewJob PurposeThe Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.### ResponsibilitiesEssential FunctionsCustomer Service & Engagement* \* Ensure every customer receives outstanding service by creating a friendly environment—greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.* Respond promptly to customer inquiries about merchandise and assist with product selection.* Communicate with store leadership about customer requests, vendor issues, and product damages.Point of Sale & Transactions* \* Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.* Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.* Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.* Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.* Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.Food & Beverage Service* \* Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.* Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.* Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.Merchandising & Stocking* \* Restock products and supplies to maintain a fully stocked store.* Check expiration codes, face and inspect items, pull and discard expired products per company procedures.Store Cleanliness & Safety* \* Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).* Maintain a clean and organized work area to ensure safe working conditions.* Immediately report unsafe conditions to store leadership.Additional Responsibilities* Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.* Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.* Performs other projects/duties as assigned.### Qualifications### QualificationsRequired* \* Must be at least 16 years old.* Must have strong communication and customer service skills.* Must demonstrate the ability to work both independently and as part of a team.* Must be able to multitask effectively in a fast-paced environment.* Must be able to learn and follow all Royal Farms safety processes and procedures.### Preferred* \* Prior experience in food service and/or customer service.Success Factors* Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.* Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.* Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.Work Requirements* Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.* Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.* Must be comfortable working around hot equipment and cleaning products.* Ability to be punctual and arrive to work on time.* Must wear slip-resistant shoes while on duty.* Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.* Ability to adhere to assigned schedules and arrive to work on time as required by business needs.Pay RangeUSD $15.00 - USD $19.00 /Hr. #J-18808-Ljbffr