Front of the House Manager

Job Description Job Description We are looking for a calm, reliable Front of House Manager who can lead under pressure, enforce standards consistently, solve problems in real time, and continuously improve how the floor operates. This is a hands-on leadership role, not a desk position. You will be on the floor, in the action, setting the tone during weekends, holidays, and peak service periods. What You Will Do: Lead and direct FOH teams during fast-paced, high-volume service Set and enforce clear service, cleanliness, and hospitality standards—every shift Identify operational issues quickly and implement practical solutions Make real-time decisions during service to protect flow, pace, and guest experience Address performance issues directly, professionally, and promptly Coordinate closely with BOH leadership to maintain smooth pacing and communication Handle guest concerns calmly, confidently, and decisively Open and close shifts; manage cash handling and controls with accuracy Train, coach, and develop staff while holding them accountable to expectations Maintain composure and control during pressure, rushes, and unexpected challenges Continuously look for smarter, more efficient ways to run the floor without compromising standards What We Are Looking For: Proven experience leading a FOH team in a busy, high-volume restaurant Strong problem-solving skills and the ability to think clearly under pressure Demonstrated ability to stay calm, focused, and decisive during rushes Comfortable giving clear, direct feedback without avoidance or hostility Highly reliable, punctual, and consistent in execution Strong judgment, ownership mentality, and follow-through Availability for weekends, holidays, and peak shifts A leader who values standards, structure, and accountability Self-motivated, proactive, and relentlessly goal-oriented Able to meet and exceed sales, labor, and cost goals through strong planning and execution This Role Is Not a Fit If You: Avoid conflict or struggle with difficult conversations Freeze or escalate when problems arise during service Prefer weekday-only or low-intensity schedules Need constant reassurance or validation Become reactive, emotional, or overwhelmed during busy service Want a title without hands-on responsibility Expect systems to be perfect instead of improving them Believe standards should “flex” based on mood or staffing What We Offer: Competitive pay range based on experience and performance Career growth within a rapidly expanding hospitality group A high-standards, supportive culture built on excellence, integrity, teamwork, and results Opportunity to contribute meaningfully to operations, systems, and guest experience \nCompany Description Thunderbird Café is a top-rated local restaurant, known for our welcoming atmosphere, delicious food, and friendly service. We’re more than just a place to eat—we’re a community where guests feel at home and our team members take pride in creating memorable experiences. Company Description Thunderbird Café is a top-rated local restaurant, known for our welcoming atmosphere, delicious food, and friendly service. We’re more than just a place to eat—we’re a community where guests feel at home and our team members take pride in creating memorable experiences. Thunderbird Café