Process Improvement Manager 3

Ampcus Inc. is a certified global provider of a broad range of technology and business consulting services. We are in search of a highly motivated candidate to join our talented team. Job Title Process Improvement Manager 3 Location Austin, TX. Description of Services Client requires the services of Process Improvement Manager 3, referred to as Candidate(s), who meets the general qualifications of Process Improvement Manager 3, Information Technology Services Management (ITSM Operations) and the specifications outlined in this document for the Client. All work products resulting from the project shall be considered "works made for hire" and are the property of the Client and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes as part of ongoing operational excellence and digital transformation efforts, supporting analysis of current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction. Responsibilities Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution. Work with product teams to ensure process requirements are reflected in the design and architecture of new tools. Conduct an end-to-end review of selected business processes across designated departments or functional areas. Engage stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities. Document "As-Is" workflows and analyze them using Lean and Six Sigma methodologies. Design optimized "To-Be" workflows and transition plans. Provide data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality. Establish metrics to track improvements and ROI. Facilitate working sessions, process mapping workshops, and training as needed. Collaborate with IT and operations teams to align process improvement plans with system capabilities. Support development of implementation roadmaps and change management strategies. Candidate Skills and Qualifications Minimum Requirements 8 Years of process engineering, operations optimization, or business process improvement. 5 Years evaluating current state processes and optimizing processes. 1 Year specifying software system requirements to design improved solutions. 1 Year Six Sigma Black Belt certification. 1 Year proven track record of leading process transformation initiatives in large organizations. 1 Year proficiency in process modeling tools (e.g., Visio). 1 Year strong facilitation, communication, and stakeholder management skills. 1 Year experience with operational metrics, workflow optimization, and cross-functional team collaboration. 1 Year preferred experience in regulated or government environments. 1 Year preferred familiarity with process automation or low-code tools. 1 Year preferred Lean certification. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities. #J-18808-Ljbffr Ampcus Inc