Customer Success Specialist

Customer Success Manager

We are a global enterprise software solution provider with a passion for sustainability, we pride ourselves in providing to our large corporate customers the Papyrus Platform for their most interesting customer engagement and Omni-Channel communication projects in North America and internationally. Ready to be a key player in customer success? We're looking for a highly motivated individual with a background in enterprise software to join our team. This is a dynamic role where you'll be the central point of contact for our clients, nurturing strong relationships and ensuring they get the most out of our solutions. You'll take charge of the entire customer experience, managing everything from software and service orders to billing and maintenance. By becoming a trusted advisor and collaborating with internal teams, you will deliver exceptional service and drive new business opportunities.

Opportunity for Growth

We're looking for a motivated professional with a clear path to becoming a Team Lead. In this role, you will take on expanded responsibilities, including full ownership of customer relationships.

Major Areas of Responsibility

• Proactively build strong customer relationships by serving as the primary point of contact for all inquiries, orders, and invoices. You will ensure keeping our CRM up to date.
• Organizing business review meetings and executing upsell and crosssell opportunities.
• A focus on building long-term customer relationships and ensuring they get the most value from our software solutions and service.
• Manage the full financial cycle, from order to invoice for software and services to ensuring timely payments and generating key reports for senior management.
• Partner with internal teams to efficiently resolve client issues and optimize workflows.

Skills & Qualifications

• Experience: At least 5 years of experience in the IT or software industry.
• Communication: Exceptional communication skills with a focus on building lasting client relationships.
• Sales Skills: Proven experience with upselling and crosselling enterprise software solutions.
• Integrity: A high level of integrity and a strong sense of responsibility.