Installation Project Manager/Coordinator

Job Description

Job Description

Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology.

We're experiencing rapid growth, and are looking to bring on a new Installation Project Manager onto our growing team!

As an Installation Project Manager , you will support the Installation Manager with daily locker installation expertise and problem-solving. In this role, you will interact with our network of installers across the country as well as internal stakeholders.

Manage Projects from Sale to Installation

• Own assigned projects from signed purchase order through installation, implementation, and operational hand-off.
  

• Maintain clear milestones, priorities, responsibilities, and next steps across a high-volume portfolio.
  

• Keep projects advancing toward installation and revenue goals while ensuring complete project closeout.
  

• Maintain accurate project status, risks, communications, and installation dates in CRM and tracking software.
  

Lead Customer and Cross-Functional Coordination

• Serve as the primary implementation contact for customers and Luxer One channel partners.
  
• Set clear expectations and provide proactive updates on timelines, requirements, risks, and next steps.
  
• Coordinate with Sales, Manufacturing, Logistics, Fulfillment, Installation, Product, Support, and Accounting to remove barriers.
  
• Support customer onboarding, third-party integrations, and process improvements that strengthen execution and customer outcomes.
  

Drive Installation Readiness and Resolve Risks

• Confirm site, product, documentation, payment, logistics, technical, and installer readiness before installation.
  
• Identify risks and missing information early and take action to prevent delays.
  
• Troubleshoot implementation issues and engage the appropriate internal resources when needed.
  
• Escalate significant issues promptly with clear context, recommended actions, and next steps.
  

What Good Looks Like (Success Metrics)

• Installation and project-completion volume against assigned goals.
  
• Percentage of projects installed on or before committed dates.
  
• Accuracy of project status, milestone dates, and revenue forecasts.
  
• Active-project aging and reduction of avoidable installation delays.
  
• CRM completeness, accuracy, and timely documentation.
  
• Customer and channel-partner satisfaction, including NPS at hand-off.
  
• Responsiveness, follow-up completion, and time to resolve project barriers.
  
• Quality and completeness of installation readiness and operational hand-offs.
  

Requirements

At A Minimum You Must Have:

One or more years of experience in project management, account management, customer success, operations, implementation, logistics, or a related field is preferred.

• Bachelor’s degree is preferred but not required.
  
• Demonstrated ability to organize competing priorities and meet deadlines.
  
• Strong customer-service and relationship-management skills.
  
• Effective negotiation, persuasion, active-listening, and conflict-resolution abilities.
  
• Available for occasional early-morning or evening support based on customer time zones or project needs.
  

NICE TO HAVE:

• Comfortable learning and working across multiple software platforms, including CRM and project-tracking tools.
  
• Familiarity with networking, security cameras, device-management tools, construction, or physical-product installations is helpful but not required.
  

Who You Are:

• Exceptional organization, prioritization, and attention to detail.
  
• Strong sense of urgency and respect for deadlines.
  
• Clear, proactive verbal and written communication.
  
• Customer-focused relationship and expectation management.
  
• Practical problem-solving and sound judgment under pressure.
  
• Learning agility and willingness to develop technical knowledge.