Medical Front Desk Coordinator

A bit about us:

Our client is a mission-driven nonprofit healthcare organization dedicated to providing accessible, high-quality services to underserved populations in Albuquerque. They believe every patient deserves compassionate, respectful care regardless of background or circumstance.

Our client is seeking a Medical Front Desk Coordinator to serve as the first point of contact for patients, visitors, and community members. This role ensures a welcoming environment while supporting the smooth operation of daily clinic activities. The ideal candidate will be patient-focused, detail-oriented, and thrive in a fast-paced medical setting.

Why join us?

Opportunity to contribute to a meaningful mission serving the Albuquerque community.
Supportive and collaborative team environment.
Competitive nonprofit pay and benefits package.
Professional development and training opportunities.

Job Details

Key Responsibilities:

Greet patients and visitors with warmth and professionalism.
Answer and direct phone calls, schedule appointments, and manage patient check-in/check-out.
Verify insurance information and assist patients with registration paperwork.
Collect and process co-pays, donations, or sliding scale fees as applicable.
Maintain accurate patient records in the electronic medical record (EMR) system.
Coordinate with medical staff to ensure patient flow and timely care.
Provide information about clinic services, programs, and community resources.
Handle confidential patient information in compliance with HIPAA.
Support front office operations, including filing, scanning, and administrative tasks.

Qualifications:

High school diploma or equivalent required; some college or medical office coursework preferred.
Previous experience in a medical front desk, receptionist, or customer service role.
Strong communication and interpersonal skills with a focus on patient care.
Proficiency in Microsoft Office and experience with EMR systems (preferred).
Bilingual (English/Spanish) strongly preferred.
Ability to manage multiple priorities and work effectively in a team environment.

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