Director of Quality

POSITION SUMMARY

The Director of Quality will be responsible for the execution of Business and Corporate Quality strategies of the assigned divisions. Aligned with the VP of Quality and the Executive Leadership Team (ELT), this role will bear an immediate and significant impact on the ongoing and continued success of RealTruck as quality is a cornerstone of our brands' equity and strength, providing a competitive edge that fuels the company's overall growth.

With the primary focus on deploying RealTruck Quality Management Systems (QMS), improving customer satisfaction, and reducing Cost of Poor Quality (COPQ), the Director will drive and optimize all processes to ensure high levels of customer satisfaction. This position will support a culture of high performance through effective relationships and collaboration/alignment across functions, ensuring accountability that policies and procedures are followed.


The Director of Quality will provide support, leading the deployment of RealTruck QMS and the improvement of processes to achieve the assigned targets. This position will provide expertise helping implement processes and productivity improvements that foster a quality culture within the organization.


CORE FUNCTIONS

• Drive a culture of Quality Excellence aligned with RealTruck Quality Strategy.


• Support in creating Quality Strategy, process, and organization.

• Support creation and implementation of a company-wide culture and methodologies to drive quality processes to help best respond to the various stakeholders needs.


• Understand and anticipate needs of key customers to ensure quality systems meet or exceed their standards. Ensure divisions are set to exceed customer expectations.

• Monitor quality trends, confer with key customers to define quality issues, communicate issues to cross-functional management teams, and achieve alignment regarding resolution strategies.

• Assist in corrective action and investigations, and overall management at the site level to ensure high standard of investigation and problem solving.

• Identify recurring trouble spots by maintaining ongoing connections, contact and visibility. Install the right systems and culture to create a structured and disciplined quality approach while building the proper processes with internal and external partners.


• Ensure Quality metrics are properly deployed and tracked at Division level. Support setting up and achieve targets as per defined Strategy.

• Support local teams and corporate functions in improving Warranty, COPQ, Scrap, and other Quality related metrics.

• Support the implementation of one corporate quality manual for each facility to use for continuity and consistency. Provide support, when necessary, regarding corrective and preventive actions at facilities.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

• Bachelor's degree required. Advanced degree preferred.

• 7+ years of experience in Quality Systems Engineering within a manufacturing environment required.

• 5+ years of effective team leadership required.

• Proven track record of driving quality improvements over time.

• Experience in the automotive industry that demonstrates working knowledge for quality requirements, protocols and automotive customer's expectations is desired.

Required Licenses

• Lean/Six Sigma green belt certification or equivalent work experience or company certification preferable.

Skills, Abilities, and Knowledge

• Thorough knowledge of quality assurance methods and improvement tools.

• Advanced Product Quality Planning - Ability to lead the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standards.

• Dimensional Metrology - Ability to apply dimensional measurement science in the development and application of measurement/inspection processes that deliver capable measurement results, supporting design validation and conformity assessment meeting regulatory, customer and product requirements.

• Quality System Management - Ability to guide in the practice and application of quality management system standards required by international certification bodies, industry-specific regulatory authorities, and customer's contractually specified requirements.

• Ability to balance team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

• Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem-solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data-driven business decisions.


• Knowledgeable in Mini- Tab preferred.

• Expert level Excel skills.

• Bilingual English/Spanish preferred.

Travel

• Approximately 30% (Maybe higher during certain periods).

COMPETENCIES

• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

SUPERVISOR RESPONSIBILITIES

• Manager+: Plans, organizes, evaluates, and directs the employees within the department function. Has direct reports. This position delegates authority to carry out work of a unit to subordinate supervisors or managers.

PHYSICAL REQUIREMENTS

• This position is subject to Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.

Physical Activities

• This position is subject to the following physical activities: talking and hearing.


Visual Acuity

• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

This position operates in a professional office environment. This role routinely uses standard office equipment

Perks That Go the Extra Mile :
At RealTruck, we take care of our people-because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We've got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers.

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck's 6,000+ associates operate from 35+ facilities across four continents. RealTruck's industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company's omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.