Field Service Engineer

Field Service Engineer

Field Service Technician – Large Format Printers

Join HP's Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you'll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You'll work from your home base in New Jersey, traveling to customer sites to ensure their printing solutions run flawlessly.

This is more than a technical role—it's about building trust, solving problems, and keeping businesses moving.

What You'll Do

• Install & Configure: Set up large-format printers, including hardware, software, and network components.
• Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training: Educate customers on proper usage, color management, and best practices.
• Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

What You Bring

• Technical Expertise:

  • Strong mechanical, electrical, and electronic troubleshooting skills
  • Knowledge of inkjet printing technology and color management
  • Solid computer/networking skills

• Experience:

  • 6–8 years in field service, technical support, or printer repair (HP experience preferred)

• Soft Skills:

  • Excellent communication and problem-solving abilities
  • Ability to work independently and under pressure

• Other Requirements:

  • Valid driver's license and reliable transportation
  • Ability to lift, bend, and stoop throughout the day

Specialized Skills

• Pneumatic systems knowledge
• Color calibration and management expertise
• Ability to integrate hardware/software solutions

Location:

Candidate must reside in New Jersey. This is a field-based role with travel to customer sites.

Salary:

The pay range for this position is $28.85 to $36.05 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits: HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including:
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Why HP?

At HP, you'll join a team that values innovation, integrity, and customer success. You'll receive world-class training, work with cutting-edge technology, and have opportunities to grow your career in a global organization.