Seasonal Front Desk Supervisor

Front Desk SupervisorJoin the Gravity Haus Winter Park team this winter! This position is expected to start in late November.Gravity Haus is seeking an energetic and service-driven Front Desk Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.Key ResponsibilitiesLead day-to-day guest experience operations, ensuring exceptional service standards across the property and creating memorable guest and member experiencesCoordinate and execute on-property events, community activations, and in-house marketing initiatives while partnering with local community channels and social media resources to promote offeringsServe as a primary point of contact for guests and members, assisting with reservations, pre-arrival planning, check-in/check-out, room assignments, guest requests, billing concerns, and post-stay follow-upEducate guests on Gravity Haus membership offerings, property amenities, and community programmingPartner cross-functionally with Front Desk, Food & Beverage, Housekeeping, Engineering, and Membership teams to ensure smooth daily operations and a seamless guest experienceSupport operational leadership through scheduling, training, coaching, performance feedback, and development of team procedures, checklists, and service standardsAssist with operational administration including forecasting hotel volume, tracking member stays and pet fees, inventory management, ordering, invoices, and reporting needsUtilize hotel systems and tools including PMS platforms, Google Business pages, Slack communication channels, and membership systems to support efficient operationsHelp drive revenue and engagement across the Gravity Haus portfolio through hospitality, community building, and guest relationship managementBe an active ambassador of the Gravity Haus brand by bringing energy, personality, and a community-focused mindset to every interactionWhat We're Looking For1+ years of hotel front desk or hospitality experience preferred.Prior supervisory experience is a plus but not required with strong leadership qualities.Strong communication skills and comfort using hotel/PMS platforms.A guest-first mindset and genuine enthusiasm for hospitality.Thrive in a fast-paced environment and solve problems calmly and creatively.Build strong working relationships across departments and collaborate naturally.Stay organized, think ahead, and manage shifting priorities with ease.Inspire teamwork and help others grow through coaching and real-time feedback.Ability to work a flexible schedule including weekends and holidays.Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).A passion for the outdoors, wellness, and a sustainable lifestyle.Physical RequirementsAbility to stand for extended periods.Ability to lift up to 50 lbs occasionally.Flexibility to work weekends, holidays, and varying shifts as needed.About Gravity HausGravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.At the heart of everything we do are our core values, which guide our culture, service, and growth:Keep GrowingBring Others AlongCreate Powerful MomentsBe "All-In" + Go the DistanceMake it Better than You Found ItWe're looking for team members who share these values and want to make a meaningful impact in both their work and community.What We Can Offer YouWhen you join Gravity Haus, you're not just taking a job — you're stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.