Front Desk Supervisor - Hospitality

Job Description

Job Description

Job Title: Front Desk Supervisor II

Company: Highway West Vacations

Location: Sideways Inn Buellton

Status: Full-Time, Non-Exempt

Rate: $23.00/hr

Supervisor: Regional Director, General Manager, Operations Supervisor

Benefits:

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Job Description:

The Front Office Supervisor II is responsible for overseeing the front office / front desk team and ensuring that each guest is treated with the highest standard of service. Their duties include but are not limited to scheduling the front office / front desk staff, supervising daily shifts, responding to guest complaints or requests, communicating between departments, and leading continuing front office / front desk training, assisting the GM with daily tasks.

Requirements:

• Training skills, must have the ability to assess skill level of employees and modify training as needed.
• Strong mentoring skills: must have the ability to mentor employees through role modeling, supervision and feedback.
• Excellent communication and organizational skills.
• Professional demeanor
• Proficient computer skills, including: Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.

Preferred Requirements:

• BS degree in Hospitality Management preferred.
• Associates Degree in a hospitality or business-related field.
• 2-4 years hotel/restaurant supervisory experience

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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