Assistant Store Manager (Fairfax City)

Assistant Store ManagerWork Location: Fairfax, Virginia, United States of AmericaHours: 40Pay Details: $32.00 - $47.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Personal & Commercial BankingJob Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.Depth & Scope:Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goalsProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelinesLeads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexityRequires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsResponsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experiencePossesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowermentEffectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolutionDrives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectationsLeads and coaches advisory team on advice giving strategies and overall product and services acumenEstablishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectivesDelivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insightsContributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growthActively participates in community events, promoting the TD Brand while servicing the needs of the communityConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritizationEducation & Experience:Undergraduate degree or equivalent experience2+ years experience working with customers and or sales in any capacity or equivalentSupervisory or leadership experience preferredDemonstrated ability to provide Legendary Customer ServiceStrong verbal and written communication skillsSales and Operational Management skillsAbility to manage competing prioritiesPrevious consumer and residential lending experience preferredProficient in Microsoft OfficeKnowledge of banking products and services preferredDemonstrated organization, interpersonal, communication and decision-making skillsShows proficiency with expense managementNotary License (Preferred)Must maintain an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intakeCustomer Accountabilities:Creates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questionsContributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growthEstablishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referralsLeads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needsResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are metActs as an escalation point for Customer problem resolution – identifies how to prevent the problem from happening and educates the CustomerCreates personal experiences by getting to know each Customer's needs to help turn their goals into realityUnderstands and supports the Bank's Customer Service StrategyConsiders the impact of decisions on the well-being of TD, its Customers, and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors, and CustomersProactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirementsShareholder Accountabilities:Leads and drives operational compliance of all Store operations including teller and platform operationsLeads the team in completing day to day processes/transactions/activities and oversees completion and quality of workEnsures the Store operates efficiently by adhering to the banks policies and procedures and by passing all auditsMay perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash managementDevelops/leads Store in Operational Excellence planVault Management, including Monthly Vault and drawer auditsIdentifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the StoreUnderstands and applies operating policies and proceduresSupports the timely and accurate completion of business processes and proceduresEscalates non-standard or high-risk transactions/activities as necessaryEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulationsSupports and participates in process improvement opportunitiesEnsures necessary due diligence to support the accuracy of all Customer transactions/activitiesProficiency, understanding, compliance with of the Bank Code of ConductEmployee/Team Accountabilities:Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertakenLeads, reinforces, and embeds TD's shared commitmentsContributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely mannerEnsures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.)Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teamsSupports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes