Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Pasadena, CA vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
Pasadena, CA3 days ago $1,000 per month
...Properties throughout the company What You Will Do Handles all guest interactions with the highest level of hospitality and... ...complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions...SuggestedFull timeLocal areaNight shift- ...Guest Service Agent/Front Desk Agent-Full Time Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer...SuggestedDaily paidFull timeFlexible hoursShift work
Tharaldson Hospitality
Monrovia, CA2 days ago - ...HHM Hotels - - Responsibilities: Greet guests and provide friendly, courteous service; Register guests and assign rooms; handle payments and deposits; Respond to guest requests and resolve complaints or escalate as needed; Transmit and receive messages via telephones...Suggested
HHM Hotels
Los Angeles, CA2 days ago $21 per hour
...Guest Services Agent Are you passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Guest Services Agent...SuggestedLocal areaFlexible hoursNight shiftWeekend workOnni Inc
Los Angeles, CA3 days ago- ...Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and...Daily paidImmediate startFlexible hoursShift work
- ...Guest Service Agent| Hyatt Place - Glendale, CA The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner...
- Kimpton Hotels - - Responsibilities: Registration and check-out of hotel guests; PBX operations; Mail and message service; Develop relationships with guests to encourage them to return; Answer all phone calls promptly and knowledgeablyPart time
Kimpton Hotels
Los Angeles, CA2 days ago - ...here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's... ...feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations,...Full timeImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shift
Kimpton
Los Angeles, CA3 days ago - ...Kimpton Hotels - - Responsibilities: Register and check-in/check-out guests with professional, friendly service; Answer phone calls promptly and knowledgeably; Balance daily shift bank and handle cash/credit transactions; Communicate with Reservations, Sales, Housekeeping...Full timeLocal areaShift work
Kimpton Hotels
Los Angeles, CA2 days ago - ...Legends - - Responsibilities: Scan tickets and verify guest credentials; Provide friendly and accurate directions to guests; Check tickets and assist guests in locating their seats; Maintain a fun, friendly, and safe environment in assigned sections; Respond to guest questions...
Legends
Glendale, CA5 days ago - ...Marriott Hotels - 6250 Hollywood Boulevard - Responsibilities: Assist guests with check-in and check-out processes; Process room reservations and billing; Provide information on property amenities, services, and local areas of interest; Answer guest requests and relay...Local area
Marriott
Los Angeles, CA5 days ago $28 - $34 per hour
...Guest Services Representative Cooley is seeking a Guest Services Representative to join the Facilities/Office Services team. Position summary : The Guest Services Representative position plays a critical role with a focus on establishing effective work relationships...Hourly payTemporary workWork at officeLocal areaLong distanceFlexible hoursCooley
Bell Gardens, CA4 days ago- ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...Weekly payLocal areaAll shifts
Extended Stay America
Burbank, CA3 days ago - ...Extended Stay - - Responsibilities: Assist guests and respond to requests with diligent follow-through; Answer phones and handle reservations, registrations, payments, and departures; Maintain front desk area, lobby, and guest common areas in compliance with company standards...
Extended Stay
Burbank, CA5 days ago - ...Legends Global Guest Services Representative Legends Global combines unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends...For contractorsShift workNight shiftWeekend work
Legends Global
Glendale, CA3 days ago $27.96 per hour
...POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaWorldwideShift workMarriott International Inc
Los Angeles, CA5 days ago- ...POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...Weekly payMinimum wageTemporary workLocal areaAll shiftsFlexible hours
Extended Stay America
Burbank, CA3 days ago $27.38 per hour
...Job Title Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaRemote workShift work$28.31 per hour
...Job Title Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaShift work$27.16 - $33.95 per hour
...Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and... ...Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes...Hourly payFull timeWork experience placementLive inLocal area- ...where it is a Saturday afternoon all year long. Job Summary: As a Front Desk Agent, you will be the first point of contact for our guests and play a key role in providing exceptional customer service. Your main responsibility will be to ensure a smooth and welcoming guest...Local area
Proper Hospitality
Los Angeles, CA21 hours ago $27.96 per hour
...yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality...Hourly payFull timeLocal areaImmediate startWorldwide- A travel company is seeking an Online Travel Coordinator to support clients in planning their trips from start to finish. Responsibilities include handling inquiries, assisting with itineraries, providing travel information, and following up with clients. Ideal candidates...Remote workFlexible hours
Dreamstravelcr
Los Angeles, CA22 hours ago - ...Greenwood Hospitality Group - - Responsibilities: Greet and welcome guests upon arrival; Register guests into the computer and verify reservations; Handle guest inquiries and concerns; Promote hotel programs and upsell room amenities; Process payments and manage cash/...
Greenwood Hospitality Group
Monterey Park, CA3 days ago - 2bed 2 bath in Pasadena, 1K sqft~. I can keep the floors and kitchen clean but I need a housekeeper every other month or so to do a deep clean. Please visit to view full details and to apply. Lots of jobs to choose from!
Housekeeper.com
Pasadena, CAa month ago - ...Job Description Job Description Title: Front Desk Agent Department: Rooms FLSA Status: Non-Exempt Shifts: Varies/PM Scope of Position: The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive...Shift workNight shift
- ...Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members...
$22.5 per hour
...wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more!... ...Security, Housekeeping) to ensure quality service is provided to all guests.### **Essential Duties and Responsibilities*** Prepare daily...Hourly payTemporary workWorldwideShift workNight shiftHei Hotels
Pasadena, CA4 days ago- ...each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as a Guest Service Agent About Hilton Garden Inn Hilton Garden Inn offers business and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches