Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 17 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Pasadena, CA vacancy
$22 per hour
## Guest Services AgentApplylocations: Los Angelestime type: Full timeposted on: Posted Yesterdayjob requisition id: R-102229**Job Description... ...relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager...SuggestedLocal areaFlexible hoursNight shiftWeekend workOnni Group
Los Angeles, CA1 day ago- ...of continuous employment. Friends and family rates for Onni-owned hotel properties. Responsibilities Greet guests upon arrival, provide excellent front desk service, and anticipate their needs. Administer check‑ins and check‑outs. Deliver mail, messages, and packages....SuggestedLocal areaFlexible hoursNight shiftWeekend work
Onni Level Properties California LLC
Los Angeles, CA2 days ago - ...Job Summary The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries...SuggestedWork at officeFlexible hoursShift workAfternoon shift
Stonebridge Companies
Los Angeles, CA2 days ago - ...We are looking for a Guest Service Agent to join our amazing Hoxton Team! The role is be based within the property and works directly with our Front Office Manager. The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority,...SuggestedLocal areaNight shiftDay shift
Ennismore LLC
Los Angeles, CA3 days ago - ...duties mainly related, but not limited to, check‑in and checkout of guests which contributes to an overall positive experience. What you... ...and welcoming attitude, always providing outstanding customer service. Issues room key and escort instructions to Bell Person or...SuggestedPart timeLocal areaShift work
Windsor Capital Group
Arcadia, CA3 days ago - ...Job Description The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly...Shift work
Ayres Hotels
Los Angeles, CA15 hours ago - ...Guest Service Agent/Front Desk Agent-Full Time Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer...Daily paidFull timeFlexible hoursShift work
Tharaldson Hospitality
Monrovia, CA14 hours ago - ...are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Greet arriving guests and complete established check...
DKN HOTEL GROUP
Los Angeles, CA1 day ago $19.23 - $25 per hour
...Guest Services Representative Alhambra, CA About Seen Health At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused...Full timeWork experience placementWork at officeLocal areaWork from home- ...here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's... ...feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations,...Full timeImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shift
IHG Hotels & Resorts
Los Angeles, CA3 days ago - ...Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members...
- ...Legends Global Guest Services Representative Legends Global combines unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends...For contractorsShift workNight shiftWeekend work
TeamWork Online
Glendale, CA4 days ago - ...Description Essential Duties and Responsibilities Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly Registers and processes guests upon arrival and departure Demonstrates?telephone courtesy and professionalism?? Attentively...Work at officeLocal area
OCI Hospitality
Los Angeles, CA2 days ago $27.38 per hour
...Job Title Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaRemote workShift workMarriott International Inc
Los Angeles, CA3 days ago- ...Guest Services Representative Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Le Parc at Melrose, West Hollywood, CA. Responds in a professional...Daily paidWork at officeLocal areaFlexible hoursShift workNight shift
Hotel Equities
Los Angeles, CA4 days ago - ...each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as a Guest Service Agent About Hilton Garden Inn Hilton Garden Inn offers business and...
Hilton Garden Inn LAX
Los Angeles, CA20 days ago $20 per hour
...Benefits: Employee discounts Free food & snacks Paid time off At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an...Hourly payCasual workLocal areaFlexible hoursAfternoon shiftNothing Bundt Cakes
Glendale, CA1 day ago- ...POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...Weekly payMinimum wageLocal areaAll shifts
Extended Stay America
Burbank, CA2 days ago $27.16 - $33.95 per hour
...Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and... ...Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes...Hourly payFull timeWork experience placementLive inLocal area$27.96 per hour
...POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaWorldwideShift work$27.51 per hour
...POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaShift work$19 - $21.5 per hour
...professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and...Flexible hoursSavant Senior Living Management LLC
Alhambra, CA2 days ago- ...~ Free uniforms ~401(k) ~ Employee discounts At Nothing Bundt Cakes , our Team Members learn how to create joy for our guests in every way, from the front of the house to the heart of the house! As a Team Member, you will: * Learn to frost our delicious cakes...Flexible hours
Nothing Bundt Cakes #123
Monrovia, CA12 days ago - ...Guest Services Representative Reports To: Guest Experience & Tours Manager FLSA Status: Non-Exempt Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps...Part timeFor contractorsWork at officeWorldwideNight shiftWeekend work
$22 per hour
...Strongly Preferred, But Not Required** Primary Job Functions This position provides the highest level of service and accurate information to all our guests. Creates a friendly and welcoming atmosphere for both internal and external guests. The standards and...Work experience placementWork at officeFlexible hoursShift workAfternoon shift$18.57 - $19.5 per hour
...BONUS! Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers set the stage for U-Haul’s exceptional service by keeping the U-Haul facility clean and inviting. Start your career at U-Haul and join an exceptional, supportive team. U-Haul...Hourly payStart working todayLocal areaU-Haul
Pasadena, CA5 days ago$26 per hour
...7:00am Overview: The Housekeeping Aide cleans and maintains all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. He/she will provide linen supplies for Room Attendants and stock floor...Hourly paySummer workShift workNight shiftWeekend workHotel Spero
Altadena, CA2 days ago- ...schedule while maintaining regular attendance and punctuality. Answer phones, take messages and transfer calls. Greet arriving guests in a professional and friendly manner. Answer residents needs and requests. Maintain a daily resident log and resident...Work at officeLocal areaImmediate startFlexible hours
Epic Healthcare
Alhambra, CA5 days ago - ...Pharmacy Concierge (Customer Service) Location: Pasadena, CA JOB SUMMARY: Acts as a navigator and coordinator to proactively engage and assist members, caregivers and providers with pharmacy services and prescription related products they need. Assists in managing...Work at office
New Leaf Staffing, Inc.
Pasadena, CA1 day ago $18 - $20.5 per hour
...effectively. Uphold the privacy and confidentiality of residents’ personal belongings and information. Provide excellent customer service and respond to resident inquiries or concerns in a professional and courteous manner. May need to move furniture to ensure...Hourly payFlexible hoursSavant Senior Living
Alhambra, CA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
