Clinic Manager - Cottonwood, AZ

Job Description

Job Description

Clinic Manager - Cottonwood, AZ

Overview & Highlights:

• Location: Cottonwood, AZ — a Verde Valley community in northern Arizona, minutes from Sedona and within easy reach of Flagstaff, with year-round hiking, biking, and river access
• Schedule: Monday–Friday, 8:00 AM–5:00 PM, full time
• Compensation: $55,000–$65,000 annually, plus a $500 monthly productivity bonus
• Benefits: Health, dental, and vision insurance; 401(k); paid holidays; leadership and mentoring; professional development resources; team lunches, events, and holiday celebrations
• Work Setting: Outpatient primary care clinic
• Remote / Hybrid / On-Site Status: On-site

Location & Logistics:

• Work Environment: A single, busy outpatient primary care clinic — you are on the floor with the team, not tucked away in a back office
• Department or Team: Clinic operations. You lead the Medical Assistants and front desk team on site and support the providers who work alongside them
• Patient-Facing Responsibilities: Yes — you are visible to patients, you keep the flow moving, and you are the person who steps in when a concern needs to be resolved
• Systems / EMR / Software: eClinicalWorks (eCW), plus staff scheduling and timekeeping tools
• Travel: None anticipated — this role is based at one clinic location
• Reporting Structure: Reports to operations leadership; partners daily with on-site providers and with supporting departments across the organization

About the Opportunity / A Day in the Life:

Your day starts before the first patient does. You look at the schedule, see where the pressure points are, check who is on the floor, and make the small adjustments that decide whether the clinic runs smoothly or runs late. A provider is double-booked at 10:00; a front desk seat needs covering; two new patients need their paperwork worked through before rooming. You solve those things in the first thirty minutes, and then you keep solving them.

Through the middle of the day you are moving between the front and the back. You are supporting Medical Assistants through eCW workflows, answering the question a newer team member does not want to guess at, and stepping in when a patient is upset about a wait, a bill, or a referral that did not go the way they expected. Those conversations are yours. You handle them calmly, you close the loop, and the patient leaves feeling heard.

The rest of the role is the longer arc: approving timecards, building the schedule, onboarding and training new hires, coaching the people who are ready for more, and keeping an eye on the numbers — patient satisfaction, productivity, and the operational metrics that show whether the clinic is actually performing. You also keep the unglamorous things handled: supplies stocked, equipment working, policies followed. When you do this well, the providers can focus on patients and the team knows exactly what is expected of them.

Why This Role Stands Out:

• Real ownership of a single site — this is your clinic to run, not a slice of someone else’s
• A set Monday–Friday, 8:00 AM–5:00 PM schedule
• A $500 monthly productivity bonus on top of base salary, so strong operational performance shows up in your paycheck
• Leadership and mentoring plus professional development resources — there is a defined path forward for people who want one
• Broad scope: you lead both clinical and administrative staff, which is a wider operating experience than most single-track management roles offer
• Supporting departments across the organization back you up on the work that sits outside the clinic’s four walls, so you are not carrying every function alone

What We’re Looking For:

• A Medical Assistant background paired with real leadership experience — you understand the clinical side because you have worked it
• Someone who is comfortable supervising clinical and front office staff in the same breath, and who has done it before
• A calm, direct communicator who does not avoid the hard conversation, whether it is with a patient or a team member
• Strong organizational instincts — scheduling, timecards, and general HR responsibilities do not get away from you
• Comfort in an EMR, and the willingness to learn eCW quickly if it is new to you
• A leader by example, who is willing to room a patient or cover the front desk when the day demands it

Job Duties & Responsibilities:

• Oversee day-to-day clinic operations to ensure efficient patient flow and an exceptional patient experience
• Provide leadership, coaching, and day-to-day support to Medical Assistants, front desk staff, and other support team members
• Manage staff scheduling, timecards, performance, and general HR-related responsibilities
• Assist with onboarding and training new employees
• Ensure proper use of eClinicalWorks (eCW) and support the team through EMR workflows
• Maintain compliance with established policies, procedures, and quality standards
• Monitor operational metrics, patient satisfaction, productivity, and overall clinic performance
• Serve as the on-site point of contact for providers, patients, and supporting departments
• Address and resolve escalated patient concerns professionally and promptly
• Monitor inventory, supplies, and equipment so operations are never interrupted
• Support initiatives designed to improve efficiency, productivity, and overall performance
• Partner with providers and other departments to keep workflows aligned across the practice

Required Qualifications:

• Medical Assistant (MA) certificate or diploma
• Prior medical office management, healthcare administration, or clinic leadership experience
• High school diploma
• Working knowledge of primary care or outpatient workflows
• Strong communication, leadership, problem-solving, and organizational skills
• Ability to thrive in a fast-moving, patient-centered environment
• Availability to work on-site, full time, Monday–Friday, in Cottonwood, AZ

Preferred Background:

• Experience supervising clinical or administrative healthcare staff (strongly preferred)
• Familiarity with eClinicalWorks (eCW)
• Additional education in a healthcare or business field
• Hands-on experience with staff scheduling, timecard approval, and general HR responsibilities
• Experience monitoring operational metrics, patient satisfaction, or productivity
• Experience onboarding and training new clinic staff

This Role Is Likely a Fit If You…

• Like a fast-moving day and would rather be on the floor than behind a desk
• Get genuine satisfaction out of building a team and watching people get better at their jobs
• Are comfortable making decisions in the moment without waiting for permission
• Treat the patient experience as the scoreboard, not a talking point
• Are organized enough to keep schedules, timecards, supplies, and compliance all moving at once
• Want to grow into broader operational leadership and are looking for a place that will invest in that

This Role May Not Be a Fit If You…

• Are looking for a remote or hybrid arrangement — this role is on-site every day
• Prefer a purely administrative desk role with little patient or staff interaction
• Are uncomfortable with performance conversations, coaching, and HR responsibilities
• Want a slow, highly predictable pace — clinic days rarely go exactly as planned
• Would rather stay hands-on clinical full time than move into leading a team
• Prefer narrow, single-function work over owning a whole site’s operations

Why Join Us:

We are a growing primary care organization with clinics across Arizona, built around personalized, patient-centered care and a real commitment to the communities we serve. The people who do well here are the ones who want their work to matter locally — and clinic leadership is where that shows up most, because the tone you set is the experience every patient has that day.

You will have the support to lead well: leadership and mentoring, professional development resources, a clear path for career growth, and a team that actually likes working together — team lunches, events, and holiday celebrations included. If you are ready to own a clinic’s operations and build something you are proud of, we would like to meet you.

If you meet our criteria and would like to be considered, please apply with your most updated Resume/CV. A cover letter and references are preferred but optional. We look forward to meeting with you!

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