Epic Analyst III - Ambulatory (EpicCare)

POSITION SUMMARY

The Epic Applications Analyst III provides advanced support in the design, implementation, optimization, and support of Epic Electronic Medical Record (EHR) system across the Health First Integrated Delivery Network (IDN). The Epic Applications Analyst III serves as project leader, collaborating with clinical, operational, and technical teams to ensure Epic systems are aligned with business needs and regulatory standards. The Epic Applications Analyst III drives performance improvement through data reporting, advanced configuration, and proactive system enhancements, ensuring reliable, secure, and user-friendly application functionality.

PRIMARY ACCOUNTABILITIES

Leads implementation projects for the EHR, and system optimization efforts to improve overall efficiency, and end-user experience. Conducts complex system configurations and supports advanced troubleshooting to ensure system stability, performance, and usability of Epic applications by end-users. Delivers end-user training and creates comprehensive documentation to ensure proper system usability and overall support knowledge sharing across teams. Develops and manages dashboards, reports, and extraction of data to remain aligned with organizational, and clinical reporting requirements. Partners with cross-functional teams manage major EHR upgrades, requests for enhancements, testing cycles, and change management initiatives to drive performance improvement. Provides oversight to ensure compliance with all applicable Healthcare regulations such as: Health Insurance Portability and Accountability Act (HIPAA), The Joint Commission (TJC), and Health First policies and procedures. Serves as an escalation point for junior analysts, and SME for complex issues and incidents in Epic, while providing guidance and resolutions to the applications team. Provides insight and recommendations to Epic Applications leadership regarding strategies, performance metrics, and long-term system sustainability and improvement opportunities.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in Information Technology, Healthcare or Business Administration, or relevant field. Work Experience: Four (4) years of experience with an EHR, including system configuration and support. Licensure: None Certification: Accreditation(s) in required multiple specialties prior to start date and maintained. Work Experience In Lieu of Education: Six (6) years of experience with an EHR, including system configuration and support. Skills/Knowledge/Abilities: Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint. Ability to manage small projects, lead, and mentor others. Advanced knowledge of Epic modules. Excellent communication and problem solving skills. Advanced skills in project management. Familiarity with Healthcare IT regulations.

PREFERRED QUALIFICATIONS

Education: Bachelor’s degree in Information Technology, Healthcare or Business Administration, or relevant field. Work Experience: Six (6) years of experience with Epic EHR, including system configuration and support. Certification: Project Management Professional (PMP). Certified Scrum Master (CSM). Certified Health Technology Specialist (CHTS). Experience supporting EpicCare Ambulatory workflows, including outpatient clinical operations, provider documentation, and ambulatory system optimization preferred.

PHYSICAL REQUIREMENTS

Majority of time involves sitting or standing; occasional walking, bending, and stooping. Long periods of computer time or at workstation. Light work that may include lifting or moving objects up to 20 pounds with or without assistance. May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. Workspace may vary from open to confined. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

BENEFITS

About Health First At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule: Full-Time Shift Times: 8:00am – 5:00pm Paygrade: PG-PG-PG-EP3 #J-18808-Ljbffr Health First