Customer Service Representative

Customer Service Representative

The Customer Service Representative will handle all incoming calls and emails for Early Learning Resource Center. This position will involve communication with both parents and staff, greeting parents, gathering documents, and identifying their reasons for the visit.

Duties/Responsibilities:

• Answer calls promptly and professionally.
• Greets visitors in a professional and courteous manner.
• Receive all mail, date stamp all documentation and assign to the appropriate staff
• Scan all documents to appropriate staff
• Ensure copiers are stocked with paper and working properly
• Make continued copies of all forms
• Complete client search and transfers the caller to the appropriate staff.
• Responds to clients' concerns and provider concerns, and work toward resolving problems as they arise.
• Maintains confidentiality in dealing with staff and family information
• Complies with office policy and procedures
• Order ELRC documents as needed
• Meter outgoing mail
• Maintains quality customer service
• Ensures all applications submitted are processed timely and accurately
• Maintains a thorough understanding and ability to interpret DHS policies and regulations
• Maintains complete and accurate files and records
• Complies with office procedures and expectations to ensure time mandated requirements on work are met
• Ensures organization of workflow to meet required deadlines

Education/Experience Requirements:

• High School Diploma with 2 years of Human Service experience
• Bilingual Spanish preferred

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.

Community Action Partnership of Lancaster County, Inc.