Mechanical Service Writer
CSN Collision Centres
Mechanical Service Writer
We are seeking an experienced and customer-focused Mechanical Service Writer to join our team. In this role, you'll serve as the bridge between customers and technicians, helping diagnose customer concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to vehicle delivery.
Key Responsibilities:
- Greet customers, listen to vehicle concerns, and accurately document repair and maintenance needs.
- Prepare detailed repair estimates including labor, parts, and additional services.
- Communicate recommended repairs, maintenance services, and associated costs clearly and professionally.
- Coordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed.
- Monitor repair progress and proactively communicate status updates to customers.
- Schedule appointments and manage daily service workflow to maximize shop efficiency.
- Review completed repairs with customers and explain services performed.
- Process repair orders, invoices, and payments accurately.
- Maintain detailed customer and vehicle records within the shop management system.
- Deliver exceptional customer service while building long-term customer relationships.
Vacancy posted 8 hours ago
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