Medical Support Assistant (Advanced)

Medical Support Assistant

Major Duties: Duties for the Medical Support Assistant (Advanced) include but are not limited to:

• Provides administrative and technical support within the VA TeleCritical Care (TCC) System, ensuring seamless coordination of remote critical-care services across VHA and DoD sites.
• Works under the guidance of the Operations Nurse Manager/Assistant Nurse Manager to support 24/7 critical-care monitoring, consultation, and co-management delivered through the national spoke-and-hub TCC model.
• Serves as a key administrative member of the patient care team, delivering essential clerical, scheduling, and workflow support that directly enhances patient care and patient flow efficiency.
• Performs scheduling duties in accordance with the National Scheduling Directive while using multiple PC-based applications, VistA modules, and the Federal EHR to support coordinated patient care.
• Collaborates with clinical staff in TCC support centers by answering phones, assisting with data collection/retrieval, and navigating multiple technical platforms used across VA and DoD systems.
• Acts as a technical superuser for assigned platforms, participating in workgroups, maintaining operational competency, and performing ongoing reviews of task assignments.
• Works closely with other A/MSAs and MSAs nationwide to ensure consistency, accuracy, and high-quality administrative support across all TCC programs.

Work Schedule: Night Compressed- 12 hours tours, every other weekend, rotating holidays: 6:30pm-7:00am or 10:30pm-7:00am.

Telework: Ad-hoc

Functional Statement #: 91766VS

US Department of Veterans Affairs