Field Service Technician (Indianapolis/Cincinnati)

Automation Technical Service Representative

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world.

Position Summary: As an Automation Technical Service Representative (TSR) at Sealed Air, you will be responsible for the installation, maintenance, and repair of automated packaging equipment at customer sites. Your primary focus will be diagnosing and troubleshooting equipment issues, performing both preventative and emergency maintenance to ensure optimal system performance, and ensuring the reliability of automation systems. You will also play a key role in building customer relationships, proactively identifying opportunities to upsell equipment, services, and preventive maintenance (PM) agreements.

Responsibilities/Duties:

• Install, commission, and integrate Sealed Air's automated packaging systems at customer locations, ensuring systems are fully operational upon completion.
• Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance.
• Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on-site, providing timely and effective solutions to minimize downtime.
• Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency.
• Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment.
• Work closely with leadership, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements.
• Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications.
• Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers.
• Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction.
• Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment.
• Travel to customer locations within the region as needed, with the flexibility to work occasional nights or weekends.
• Demonstrate strong organizational and time management skills, including the ability to independently schedule weekly activities and prioritize tasks.
• Attend team meetings and training courses as required to stay up to date with product knowledge and service procedures.

Qualifications:

• Education: Associate's degree in Engineering, Automation, Electronics, or a related field, with demonstrated field experience; or a minimum of 3-4 years in a similar technical role.
• Technical Expertise: Proven experience in troubleshooting, repairing, and maintaining automated packaging systems, robotics, or comparable machinery.
• Mechanical & Electrical Knowledge: Strong understanding of electrical, mechanical, and PLC/control systems, as well as experience with external industrial automation systems such as conveyors and packaging machinery.
• System Interpretation: Ability to read, understand, and interpret electrical and mechanical schematics for troubleshooting purposes.
• Industry Safety Awareness: Familiarity with industry safety standards and protocols, particularly in manufacturing environments.
• Communication Skills: Excellent written and verbal communication skills for clear interaction with customers, team members, and leadership.
• Problem-Solving & Critical Thinking: Strong analytical and troubleshooting skills, with the ability to think critically and solve complex problems under pressure.
• Travel Flexibility: Ability to travel to customer locations and work in various environments, with flexibility for occasional overnight or weekend travel.
• Computer Skills: Proficiency with basic computer tools for diagnostic purposes, reporting, and service management systems.
• Licenses: Valid, unrestricted U.S. driver's license and the ability to secure a valid U.S. Passport (or already possess one).
• Physical Requirements: Ability to lift and carry heavy objects (up to 75 lbs) as required during service activities.

Salary Range: Total Target Compensation (Base+Commission) $71,700-$103,040. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs.

Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.