Quality Technician

Job TitleSupport the Complaint Investigation Services (CIS) Laboratory by performing technical investigations of returned medical device complaints, documenting results, and supporting complaint handling activities in a compliant and timely manner. This position may also support decontamination operations, laboratory activities, and quality improvement initiatives based on business needs.Key Responsibilities-Perform investigations, testing, and analysis of returned complaint products. -Document findings and investigation results in applicable quality systems. -Ensure product traceability and proper handling of returned products. -Collaborate with Manufacturing, R&D, Quality, and Regulatory teams to support investigations. -Support complaint trending, and risk reviews as needed. -Maintain laboratory equipment, calibration records, and work areas. -Assist with updates to procedures, work instructions, and process improvements. -Maintain compliance with quality system, safety, and training requirements. -Support product decontamination activities, including handling, processing, and documentation of returned products as required.Qualifications-Associate degree in a technical or scientific field, or equivalent combination of education and experience. -Minimum 1 year of experience in Quality, Manufacturing, Laboratory Operations, Medical Devices, or a related field. -Strong troubleshooting, documentation, and organizational skills. -Ability to work independently in a regulated environment.Preferred Qualifications-Experience with complaint investigations, failure analysis, or laboratory testing. -Knowledge of medical device quality systems and complaint handling processes. -Experience with product decontamination, biohazard handling, or returned product processing. -Educational background or hands-on experience in Electronics Technology and Mechanical Technology or related technical disciplines. -Experience troubleshooting electromechanical or medical device products preferred.