Product Manager
Crossroads Staffing Services
Job Description As a Product Manager, you will deliver a World Class Experience by managing product lifecycles for multiple products deposits, loans, credit cards across business and consumer lines of business. This role balances customer needs, business goals profitabilitygrowth, technology, market research, data analytics, and regulatory requirements to ensure product success. You will be located in Santa Barbara, CA with the opportunity for a hybrid schedule. With a keen eye toward client experience, you will be tasked with owning the reporting of product KPIs, performing market research, data querying and analysis, tracking customer satisfaction, recommending productportfolio enhancements, bringing new products to market, and supporting marketing efforts that promote product education, engagement, and utilization. Proficiency in critical and strategic thinking, data querying and analysis, attention to detail, communication skills, and multi-tasking are foundational to the role. Use strong analytical skills to consistently track and analyze market trends, competitor activity, and evolving customer requirements to identify new opportunities for new products and enhancements. Partner with Data Analyst, in the use of the SQL database and other sources, to evaluate segment level and product level growth, trends, and utilization to drive continuous improvement in profitability and ROI. Lead the development of new products including defining business requirements, coordinating testing, and tracking deliverables. Align teams marketing, system administration, sales, and customer support to coordinate the activities required to bring products to market. Create buy-in for product vision both internally and externally. Create User Guides and FAQs for new products or product enhancements to ensure clients have detailed product information and resources for support. Own the Banks Voice of Customer survey platform Avannis, including administration of the program as well as analysis and repor Skills Required 5+ yrs of combined financial services and product management exp. Non-digital product management exp bringing products to market. Strong written and verbal presentation skills. Advanced proficiency in Excel. Skills Preferred College degree or equivalent work experience. Exp with Fiserv. #J-18808-Ljbffr Crossroads Staffing
$181.1k - $245k
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