Implementation Manager

Role Overview We seek an Implementation Specialist to support and deliver customer implementations of higher education SaaS products, such as Interfolio and Pure. This entry-level position involves guiding institutions through onboarding, configuration, data integration, and adoption, acting as a trusted partner and primary contact during implementation. Key Responsibilities Manage customer implementation projects from post-sale to go-live, developing project plans and coordinating stakeholders. Conduct regular status meetings, provide updates, and advise on product configuration and best practices. Support data migration, validation, and basic ETL activities, along with troubleshooting and issue escalation. Deliver virtual or onsite customer training sessions. Collaborate with internal teams including Product, Engineering, Sales, and Customer Success. Maintain documentation and contribute to process improvements while supporting multiple projects concurrently. Qualifications & Skills Bachelor’s degree or equivalent experience; 1–2 years in implementation or related fields. Working towards or holding a CAPM certification. Foundational knowledge of SaaS implementation methodologies and data integration concepts (APIs, XML, ETL). Exceptional organization, communication, and customer-focused problem-solving skills. Proficiency with business tools (Microsoft Office) and familiarity with project management software (e.g., Jira, Confluence, Monday.com). Ability to manage multiple priorities, work with guidance on moderately complex projects, and impact customer onboarding and early adoption. Additional Details This role offers flexible working, comprehensive benefits, and opportunities to develop expertise in project delivery, client engagement, and technical implementation. Limited travel may be required. The position emphasizes work-life balance and professional growth in a global environment. #J-18808-Ljbffr Bluegrass Stream LLC