Account Resolution Specialist

Account Resolution SpecialistQuarry Lake Headquarters - Austin, TX 78759OverviewPosition Type Full Time Category BankingDescriptionAccount Resolution SpecialistThis position is hybrid remote and will require work onsite at our north Austin, TX headquarters.We are looking for dynamic, extraordinary people with a passion for providing outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!What you bring to the team:Three to five years of collections and/or lending experience, including providing support to customers over the phone or in person.High school diploma, GED, or vocational equivalent required.Excellent verbal, written, listening skills, and proficiency in using common office applications and office equipment.Passion for providing outstanding customer service with the ability to problem-solveEffective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.Ability to work in a fast-paced environment with high attention to detail.Ownership of the customer experience through issue resolution.Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.Flexibility to work department hours including evenings and SaturdaysYour day-to-dayAs a point of contact for our members, you will be an excellent active listener, outstanding communicator, and master problem solver. Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced environment, presenting the value of solutions, and working toward mutual goals for the members and Velocity Credit Union.Why Velocity?At Velocity, our mission is to provide our members with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!Work ScheduleMonday - Friday 8:30am - 5:30pm and occasional Saturdays 8:00am to 12:00pm or 9:00am to 1:00pm. Employees may be required to work late based on department needs.Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.