Network Engineer, Network Management

Position Summary Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do The primary objective of this position is to provide operational support to the Network Security Services team with a focus on the DDI & Remote Access VPN Service which provides 24x7 VPN support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support. The network engineer roll requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice. Primary Responsibilities Include: Provide operational support for DDI & remote access VPN on multiple platforms across the Deloitte global infrastructure.24x7 VPN device monitoring, operation and management.First responder to monitored alerts, incidents and issues.Monitoring, and troubleshooting of Infoblox, BlueCat and Palo Alto systems.Perform DDI & VPN policy changes, analysis and clean-up as requested by firms.Provide visibility and insight to assist customers with activity and usage information across platforms.Create and maintain network and application level documentation of our service environment.Track and evaluate vendor security alerts.Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any Deloitte location.Coordinate, triage, and troubleshot activities with customers.Accountable for executing tasks according to established standards, procedures, and processes.Able to communicate and work with customers and peers in different time zone and countries.Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management. Additional responsibilities: Ensure DDI & Remote Access VPN systems are always available and reliable.Respond to and manage service issues and problems.Responsible for awareness and compliance to policy and guidelines of the ISMS.Report, pursue, communicate, and when needed escalate any breaches in information security or policies.Able to coordinate The team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Qualifications Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experien 3 to 5 yearsKnowledge of Palo Alto Prisma Access.Knowledge of remote access VPN technologies.Knowledge of BlueCat Integrity.Knowledge of DNS, DHCP & IPAM technologies.Knowledge of Infoblox & Microsoft DNS and network protocols is a plusKnowledge of monitoring tools and commands to ensure quick resolution to issues.Knowledge of cloud service providers is a plus.Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.Discipline and experience in recognizing and handling confidential and sensitive information.Excellent time management and attention to detail is essential.Ability to effectively prioritize and execute tasks in a high pressure environment Other Qualifications Professional Qualifications are preferred, including:BlueCat Integrity Certified Associate (BICA)Infoblox NIOS DDI CertificationPalo Alto - Foundational Level CertificationCisco Certified Network Associate (CCNA)ITIL Foundation Certified Limited immigration sponsorship may be available. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 374169 Job ID 374169 Same job available in 8 locations