Patient Experience Specialist

Are you passionate about the aesthetics industry and ready to bring your customer service skills to a high-end, structured, and supportive environment? The Rejuva Center at Williams in Latham is growing - and we're looking for a Patient Experience Specialist to join our dynamic team!If you love helping others look and feel their best and are looking for the consistency and professionalism of a reputable medical aesthetics practice, this is the perfect opportunity for you.

As our Patient Experience Specialist, you'll be the warm, welcoming face of our practice - ensuring every patient enjoys a seamless, elevated experience from the moment they walk through our doors.

We're looking for someone who:

• Has a genuine passion for the aesthetics and wellness industry
• Is professional, friendly, and detail-oriented
• Excels at providing exceptional customer service
• Thrives in a structured, team-oriented environment

If you're ready to join a premier medical aesthetics center where patient care and professionalism come first - we'd love to meet you!

Duties

• Greet and assist patients with professionalism, warmth, and enthusiasm
• Manage appointment scheduling and coordinate patient flow efficiently
• Maintain detailed and accurate patient records in our scheduling system
• Support our providers and clinical team with day-to-day operational needs
• Educate patients on available treatments, skincare products, and promotions
• Handle phone and email inquiries promptly and courteously
• Ensure the front desk, reception area, and patient spaces are always pristine and inviting
• Contribute to a positive, collaborative team culture
• Assist with Social Media content and obtain social media consents from patients.
• Assist in gathering Google reviews.
• Assist Clinicians with the flow of patients - welcome the patient from the waiting area and bring the patient into the treatment room, set up treatment trays with necessary items and clean the trays to get ready for the next patient.
• Take photos and help patients to complete consents.
• Provide a quote to the patient, if needed.
• Be timely with numbing patients to facilitate being on schedule.
• Inform provider of any patient concerns as well as informing patient of any pre/post op instructions.
• Clean instruments.
• Assist providers in documenting patient charts/fill out treatment sheets as needed.
• Clean and stock rooms daily and turn over after every patient.
• Take the linens and garbage out as well as keep shared spaces tidy.
• Shared activities: availability to open and close the office, book appointments, answer phone calls, sell creams, help file charts, cleaning.
• Report to manager as needed
• Record and monitor inventory. Including filler inventory, neurotoxin inventory, retail inventory.

Requirements

• Enthusiastic, energetic, friendly, and personable.
• Passion for aesthetics industry.
• Excellent communication skills with a focus on patient service and satisfaction.
• Thrive in a fast-paced environment.
• Ability to work well with others in a fun environment.
• Proficient in using healthcare systems for scheduling, coding, and record management.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.
• Strong attention to detail with the ability to handle sensitive information confidentially.
• A proactive attitude towards problem-solving and assisting patients with their needs.

Education

• High school or equivalent.

Preferred Experience

• Customer Service: 2 years
• Retail Experience: 1+ year

Skills

• Computer proficiency (Microsoft Office, Excel, and Powerpoint)

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Rotating weekends

Work Location: In person