Customer Service Specialist

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Customer Service Specialist

Job Description

We're seeking an entry level Customer Service Representative to join our Wholesale Customer Service team. The ideal candidate will own a crucial part in delivering exceptional service internally and externally for the brands. This role is ideal for a proactive individual who thrives in a fast-paced environment supporting the day-to-day performance of our customer service team. You'll work closely with team members to identify performance gaps and provide coaching and ensure end-to-end synchronization. Strong collaboration across teams including Sales, Order Coverage, Planning, Logistics, Replenishment, IS, and Distribution is key to success. Your goal is to support the Company vision and consistently exceed customer expectations.

Key Responsibilities:

• Provide customer service and order management accuracy and efficiency in order management processes to include daily, weekly, and monthly checklist.
• Meet accountability standards. Identify gaps and implement coaching, training, and workflow adjustments as needed.
• Communication bridge between Customer Service and cross-functional teams (Sales, Credit, Order Coverage, Planning, Logistics, Replenishment, IS, Distribution) to resolve issues quickly and collaboratively. Identify ways we can adapt business needs with agility and flexibility.
• Ensure accurate and timely processing of customer orders and contracts, maintaining account-specific procedures to support business growth and customer focus.
• Support daily release operations to Distribution Centers to meet corporate forecast goals, with emphasis on month-end accuracy and timely shipment releases.
• Partner with the Supervisor/Manager to review and develop automation goals that improve team efficiency and process accuracy. Align with End-to-end planning.
• Ensure customer compliance requirements and support resolution of chargebacks or service issues.
• Support seasonal ramp-ups, product launches, and promotional campaigns.
• Assist Customer Service Supervisor/Manger with special projects, report, and performance tracking.
• Other duties as assigned.

Skills for Success:

• Adaptable and resilient in a fast-paced, changing environment.
• Positive attitude and collaborative approach to teamwork
• Strong communication and problem-solving skills.
• Proactive approach to development and process improvement.
• Independent and self-motivated, able to work effectively with limited supervision.
• Strong analytical, critical thinking, and decision-making skills to manage priorities effectively.
• Proficiency in MS Office

Experience/Education:

• 1-2 years of experience in Customer Service
• High School Diploma required; associate or bachelor's Degree preferred.
• SAP experience preferred.
• Knowledge of EDI processes and customer compliance standards preferred.
• Experience assisting with process improvements or new customer implementation a plus

Leadership Competencies Expected for this Role:

Foundational Leader

Global Agility - Be open and adapt quickly when things change

Purposeful Integrity - Do the right thing, even when no one is watching

Strategic Foresight - Think ahead and plan for what's coming

Customer Centric Innovation - Find better ways to serve our customers

Urgency for Impact - Act fast and get results that matter

Bold Accountability - Take ownership of your work and results

Empowered Collaboration - Work well with others to get things done

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.